Sales Operations Supervisor (Education K-12)at CDW Careers

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Job ID: 19001382
Updated: Oct 10, 2019
Location: Chicago, IL, United States

Improve operational efficiencies to build partner and customer relationships. In addition, drive profitable revenue growth through operational management of assigned sales district(s).

Essential Functions:

  • Develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support.
  • Develop collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.)
  • Assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction.
  • Provide strategic resolution to escalated customer service issues
  • Proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.
  • Review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW.
  • Accountable for resolving Account Manager commission miscalculations.
  • Responsible for recommend solutions.
  • Manage utilization of sales programs including plays, targets, leads, and penetration programs. Partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability.
  • Strategize with Sales Managers to build partner and customer relationships to generate business opportunities.
  • Assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions.
  • Partnering with Account Managers and the contract editor team to set strategic pricing structures for customers.
  • Partner with Sales Manager to ensure Account Managers are being profitable and demonstrating good decision making skills by providing just in time/real time coaching to Account Managers.
  • Analyze and determine skill gaps among the Account Managers. Create just in time training to ensure profitability.
  • Collaborate with partners not included in territory plans and Account Managers to drive growth and profitability in those categories.


Minimum Basic Qualifications:

  • Associates degree OR 2 years supervisory experience
  • 4 years sales process management experience

Preferred Qualifications:

  • Associates or Bachelor’s degree preferred
  • Sales Supervisory experience
  • Successful selling track record
  • Expert knowledge of AS400 or related order processing system

Other Required Qualifications:

  • Excellent oral and written communication skills
  • Demonstrated analytical and problem-solving skills
  • Ability to develop trusted relationships (internal and external) at all levels in an organization
  • Proven collaboration and teaming skills
  • Understanding/Appreciation of maintaining confidentiality
Job Category: Sales Support General
Job Type: Full-Time
Travel Percentage: 0%

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