Business Manager, Managed Servicesat CDW Careers

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Job ID: 19002064
Updated: Oct 31, 2019
Location: Madison, WI, United States

The Manager, managed services is a business operations specialist at CDW. The individual is accountable for effective and efficient day-to-day management of key business functions centered around contracting and negotiations, helping ensure consistent and profitable business growth.

Key Areas of Responsibility
  • Manage the Managed Services contracting process and ensure all contracts are high quality, clear and straightforward, and provide important business protections.
  • Assist with the development of new SOW templates and updates
    • Create and maintain Change Order templates
    • Coordinate internal contract reviews
    • Perform business review on all SOWs, Change Orders and other related customer agreements 
    • Work closely with Sales and create customer SOWs
    • Manage contract negotiations
    • Approve and sign contracts
    • Assist will all existing customer contract related issues
    • Provide training and periodic updates to Customer Success Managers, Project Managers and other coworkers involved in customer support and contract related documents
  • Provide oversight to ensure all Managed Services are priced accurately with acceptable margins based on management approved guidelines.
    • Assist Sales and Solution Architects on pricing strategies
    • Run margin analysis on custom solutions
    • Work with Finance and Accounting on pricing related issue and exceptions
    • Review and approve final SOW pricing, validating that margins are within guidelines or specifically approved
  • Coordinate Managed Services Sales commissions and the associated bonus programs. 
    • Assist with commission plan development and directions
    • Set up and administer sales assignments and commission splits
    • Provide all required H&MS Revenue and GP reporting
    • Manage the referral bonus program for non-sales coworkers
    • Manage the commission program for sales coworkers
    • Response to all commission related issues and exception requests
    • Provide periodic training and updates to Sales coworkers to commission plan details
Additional Responsibilities 
  • Support leadership on Managed Services direction setting, key initiatives, and important business issues. 
  • Establish and cultivate solid working relationship with all internal teams, with a focus on Commissions, Finance, SOW Processing, and Legal. 
  • Ensure that best practices are incorporated in the delivery of Managed Services of all solutions across Practice(s) and geographies. 
  • Participate in the recruitment and selection of coworkers. 
  • Contribute to Managed Services team meetings and Managed Services best practices.
Measurements and Targets
  • Revenue 
  • Gross Profit 
  • Customer Satisfaction


Education and/or Experience Qualifications
  • Bachelor's Degree in Business Management or a related field
  • 7 years of related consulting or IT services delivery experience 
Other Required Qualifications
  • Previous consulting and management experience
  • Ability to lead via influence; gain consensus
  • Effective oral and written communication skills
  • Strong analytical skills
  • Proven negotiation skills

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 25%

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