CDW
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Technical Consultant, ServiceNowat CDW Careers

Technology Engineering image

Job ID: 19002145
Updated: Oct 28, 2019
Location: National, United States

As a member of our Support Services organization, the Technical Consultant will provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

 

Key Responsibilities

  • Manage multiple clients after initial project implementation
  • Creation and delivery of solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
  • Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
  • Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
  • Contribute to the continual improvement of Delivery and Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Achieve additional Certified Implementation Specialist (CIS) certifications within the various product lines
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 1.5+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 10% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

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