Assist sales in the qualification of customer needs through discovery
Participate across the sales lifecycle on acquiring strategic customers
Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
Responding to Request for Information/Proposal documents
Staying current on product developments/releases to a level required for demo and POC/POV
Supporting Marketing events – user conferences, trade shows, webinars etc.
Staying current on competitive analyses and understanding differentiators between the company and its competitors
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
In conjunction with Sales and Delivery Services, participate in internal handoff meeting - communicate commitments, expectations, etc. in preparation for project
Act as the ServiceNow subject matter expert at executive briefings / marketing events
Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements