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Tech Level One-Configuration Center - 2nd Shiftat CDW Careers

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Job ID: 19002073
Updated: Nov 12, 2019
Location: Vernon Hills, IL, United States

The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis.

Key Areas of Responsibility

  • Configure customers systems to their required specifications.
  • Test systems to ensure 100% quality.
  • Maintain minimum monthly productivity goals.
  • Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
  • Ensure that customers receive the highest level of customer service.
  • Communicate issues concerning customer orders to the area Help Desk or Team Leader.
  • Adhere to safety procedures and guidelines at all times.

 

Responsibilities

  • Perform any additional duties assigned by management.
  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
  • Overtime is to be expected and in some cases may be required
  • Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
  • Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Qualifications

Minimum Qualifications

  • High School diploma or GED.
  • A + Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge.

 

Other Required Qualifications

  • Analytical skills and the ability to solve problems
  • Ability to quickly learn about new technology and keep pace with an ever-changing industry
  • Ability to assemble and disassemble computer equipment, mechanically inclined
  • Obtain certifications and continually learn new technology.
  • Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
  • Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

 

Preferred Qualifications

  • Net+ Certification
  • Knowledge of computer components and configuration of various types of computers, as demonstrated by previous experience building and installing computers
  • Basic knowledge of CDW’s internal systems
Job Category: Configurations
Job Type: Full-Time
Travel Percentage: 0%

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