Field Solution Architect – Service Deliveryat CDW Careers

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Job ID: 19002028
Updated: Nov 19, 2019
Location: National, United States

CDW is a leading provider of Hosting, Shared Infrastructure, and Managed Services. We continue to set the standard for uncompromising customer support and technical leadership, and our offerings provide our customers with complete information technology management solutions.


The Managed Services Service Delivery Architect works directly with Managed Services Product Managers to design and launch new and innovative managed service offerings. The position is also responsible for maintaining the technical delivery and advancement roadmaps of one of more of our major offering areas, including datacenter, cloud, and mobility technologies. A strong candidate will have experience delivering service offerings through a combination of internal resources and partner provided services. Experience with all components of a service offering, including presales, product development, and technical operations are highly desired. The architect will assist with guiding technology teams as a core part of this position.


Key Areas of Responsibility

  • RESPONSIBILITY FOR DELIGHTING CUSTOMERS - The CDW Engagement Methodology and the CDW Operations Framework define the standards to deliver projects and managed services that will delight our customers. Here are the roles that Technical Architects play in the Methodology and Framework:
    • Product Definition – collaborate with Product/Service Development Managers and solution sales teams to identify and validate new Advanced Technology service solution opportunities, build standard operating procedures for solution implementation and support, help to validate economic viability of solutions and to help to build customer value propositions
    • Sales – provide deep and broad technical support to Solutions Specialists, review system designs and participate in bid assurance, as required by customers
    • Planning – participate in kickoff meetings, build solution implementation roadmaps, collaborate with Project Manager and Managing Consultant or Senior Engineer to ensure successful execution of project plans, as required by customers
    • Design – create and / or evaluate technical designs for customer systems, develop test plans, build proof of concepts and participate in design reviews to ensure alignment with customer’s business requirements
    • Implementation – lead first-to-market advanced technology pilots and engagements to help establish CDW as the first choice provider of Advanced Technology solutions, conduct technology envisioning sessions, perform technology readiness assessments, health checks, and project milestone reviews and deliver technical training as required by customers. Technical Architects may also be called upon to resolve mission – critical customer issues
    • Closure – participate in post-project debrief sessions, archive intellectual property and transfer knowledge to Engineers and Managed Services and Practice teams
    • Operations –take practice business plans and create technical roadmaps and strategies for implementation and operations, drive updates to CDW's Operations Framework and establish cross-technology designs and plans. Creation of tools is also part of the role.
  • Own technical roadmaps for Managed Services product offerings in alignment with CDW Product Management
  • Evangelize CDW Managed Service Solutions to CDW coworkers and customers.
  • Lead product design and development activities
  • Technical and service delivery optimization of existing product offerings
  • Technical leadership of datacenter, cloud, and/or mobility services
  • Maintain Managed Services relationship with key vendors and partners



  • Work closely with internal technical teams to make improvements to our service offerings.
  • Work jointly with product managers to develop a product roadmap for your service area
  • Must be able to directly and indirectly lead technical and sales resources to achieve product growth and profitability
  • Keep abreast of the products and services, market conditions, and competitive activities.
  • Collaborate with product sales organizations to align our service offerings with our customer’s interest
  • Design innovative new solutions that solve for customer business issues
  • Evaluate product performance results and make adjustments as needed.


Minimum Qualifications

  • BS/BA Degree required or equivalent work experience.
  • Minimum of 5-8 years Enterprise Architect or Lead Operational
  • 10 years of engineering experience in a growth environment with core focus on Data Center and Management technologies
  • Minimum 3 years leading technical and solution focused teams
  • Deigned and implemented public and private clouds utilizing internal and partner assets


Other Required Qualifications

  • Solid understanding of Hosting, Shared Infrastructure, and Managed Services solutions.
  • Experience with the technical design of IT systems and networks.
  • Experience with Cisco, Microsoft, NetApp, EMC and IBM, among other key technologies.
  • Strong oral and written communication skills.
  • Ability to meet scheduled deadlines.
  • Must work well with customers, vendors, CDW coworkers, and management.
Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 75%

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