CDW
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Manager, ServiceNow Solutions Enablementat CDW Careers

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Job ID: 19002902
Updated: Jan 15, 2020
Location: Chicago, IL, United States

The Manager, Services is responsible for definition, assessment, build, launch and lifecycle management of customer relevant Integrated Services products at CDW.

 

To realize these objectives, the Manager must balance a strong financial and operational results focus with a strong coworker and stakeholder focus.


The Manager, ServiceNow Solutions Enablement must partner and align with key stakeholders – Sales, Customers, Integrated Technology Solutions (Services Engagement and Delivery teams and other Solutions teams) and partners / PPM – to ensure that ServiceNow products are most relevant to customers and are simple for CDW to sell, price and deliver.



Key Areas of Responsibility


Business and Operating Responsibilities –

  • Position CDW as a leading innovator of integrated services in the IT services industry and in the customer geographies and customer segments we serve
  • Support the strategy for the services portfolio and maintain and evolve the lifecycle of CDW integrated services (including end of life solutions), enabling a culture of creativity and facilitating a drive for commercial outcomes
  • Support and iterate a services innovation process that yields a services portfolio that is highly relevant to Customers
  • Partner and align with key stakeholders – Sales, Customers, Integrated Technology Solutions (Services Engagement and Delivery teams and other Solutions teams) and partners / PPM – to ensure that Services are most relevant to customers and are simple for CDW to price, sell and deliver
  • Identify and socialize continuous process improvement in the innovation process, to improve quality and to drive greater scalability, efficiency and customer relevance
  • Build on meaningful but unrealized technology adjacencies

Coworker Responsibilities -

  • Accelerate the professional and technical development of team members, through coaching and training, which are appropriately balanced and aligned with the most customer relevant solutions
  • Create individual professional and technical development plans for each direct report
  • Deliver substantive performance feedback and coaching to your team; develop strong leaders to deliver same and promote continual evolution of the coworker population
  • Attract, recruit and retain the “best and brightest” Services R&D coworkers
  • Perform teambuilding and foster an appealing work environment based on trust, respect and competence

Other Responsibilities

  • Drive the strategy for the ServiceNow portfolio and maintain and evolve the lifecycle of CDW integrated services (including end of life solutions), enabling a culture of creativity and facilitating a drive for commercial outcomes
  • Implement ServiceNow continuous process improvement in the innovation process, to improve quality and to drive greater scalability, efficiency and customer relevance
  • Deliver revenue and profit growth metrics, along with completion of strategic objectives for the ServiceNow Solutions team

Qualifications

Minimum Qualifications

  • Bachelor’s degree or equivalent combination of education and experience
  • 5+ Years’ experience in go-to-market activities, product design or sales of IT services and solutions.

Other Required Qualifications

  • Proven execution in a role as a leader, Go-To-Market expert, representative of customer value, or services expert
  • Demonstrated track record of creativity and preparedness to own new initiatives to successful launch
  • Proven capability in strategic planning and change management
  • Proven ability to proactively collaborate, build relationships, and creatively solve problems
  • Differentiate between technology hype and true business potential and make grounded recommendations on new solution investments (along with timing on that continuum)
  • Must be able to communicate effectively (written and oral) and in a constructive manner with management, peers and coworkers.
  • Strong presentation skills, including consulting skills
  • Management of revenue targets and/or billable targets; ability to analyze financial statements
  • Excellent interpersonal and talent development skills; ability to lead teams and drive for results
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Applicant should demonstrate solid attention to detail and a penchant for accuracy
  • Ability to identify and creatively resolve client, project and people issues

Preferred Qualifications

  • Demonstrated ability to simplify complex matters for a wide range of audiences
  • Strong business acumen, understanding of multiple business models of IT services
Job Category: Engineering
Job Type: Full-Time
Travel Percentage: 10%

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