Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
5+ years working on the ServiceNow platform
ServiceNow Pre-Sales Accreditations in all product lines
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
ServiceNow Certified application Developer (CAD) preferred
Knowledge of ITIL, minimum Foundation level, ideally higher.
Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Experience implementing systems using the Agile/Scrum methodology
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Ownership, accountability, and attention to detail in all work efforts
Maturity, professionalism, and judgment; ability to excel with minimum supervision
Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
Ability to travel 25% of the time
Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.