Product Manager - Services R&Dat CDW Careers

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Job ID: 20000814
Updated: Mar 27, 2020
Location: Cincinnati, OH, United States

The Product Manager-Solutions position involves being responsible for leading the activities surrounding the business analysis, product development, product management, sales enablement and financial success of various services offers while maintaining a high standard of quality and team leadership. This individual will lead performance reporting for their offerings and own the strategic plan including: performance objectives, pricing models, competitive positioning, and go-to-market plans. The Product Manager-Solutions works with a cross-functional team to execute the plan. In addition, this person will be the knowledge resource for industry trends, market opportunities; key customer needs and seek to uncover new growth opportunities.


Key Areas of Responsibility

  • Offer Strategy, Development & Evangelism
  • Sales Enablement
  • Drive Profitability



Offer Strategy, Development & Evangelism

  • Manage all activities for assigned Services offers, ensuring profitability and contributing to the maintenance of a high standard of quality. Maintain communications and contacts to collect and analyze technical, financial, schedule, and sales information for the offerings.
  • Market Analysis
    • Conduct market research to specify user requirements for current and future offers
    • Responsible for successful delivery of offer releases to the marketplace
    • Maintain offer strategy and roadmap, including competitive and market positioning, business plan, sales goals and margins
  • Drive Offer development
    • Lead and manage cross-functional collaboration for the development of new offers – including project management of such effort
    • Drive the roadmap working closely with engineers and architects - including offer readiness
    • Release Management – determine release schedule and ongoing management of offers to incorporate and communicate new features and functionality.
  • Maintain Customer Relationships including escalation, consultation of offering roadmap, strategic direction, and offering lifecycle.
  • Build effective relationships between functional departments to ensure business alignment including but not limited to all services teams, marketing, PPM, and sales.

Sales Enablement

  • Enable various cross functional sales and pre-sales teams to sell the offers through availability of sales trainings and assets
  • Measure effectiveness of enablement activities

Drive Profitability

  • Conduct pricing vs. revenue analysis for assigned offers
  • Address innovative cost reduction solutions for assigned offers
  • Work with financial teams to develop financial P&L performance, forecasting, and ROI
  • Create and maintain currency of the of pricing models and SOW templates used by Business Development and pre-sales teams.
  • As needed, assist pursuit teams with customized solutions and pricing for highly competitive opportunities.
  • Manage full offering lifecycle including analysis of revenue and margins of existing products. As needed update and remediate offerings and/or develop and execute plans to retire underperforming offerings.
  • Plan, communicate, and execute end of life offering management for Services that can no longer be supported.

Other – Managed Services Only/Not Applicable to Software Solutions

  • Technical
    • Operational input including capacity management, planning, internal and external communication and coordination
    • Full technical understanding of the product and ability to articulate in detail and at a high level depending on audience.
    • Participate in service development efforts including Service Exception Reviews.
    • Participate and contribute to technical design reviews.
  • Provide input on managed partner requirements when third party resources are required
  • Ensure reporting and payment of licensing for assigned Managed Services products (working with delegated personnel)

National travel up to 20% of the time


Education and/or Experience Qualifications

  • Bachelor’s Degree in Business, Marketing, Finance, Sales, Information Technology or business-related field
  • Six years’ experience in Services including any combination of the following:
    • Marketing Management
    • Product Management

Other Required Qualifications

  • Prior experience in IT Professional or Managed Services (Delivery or Pre-Sales)
  • Ability to present to clients and understand their business needs
  • Demonstrated knowledge of technology product offerings and solutions
  • Proven record of successful project management and organizational skills
  • Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint
  • Experience with sales productivity tools
  • Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership
  • Demonstrated ability to analyze data and conduct primary research
  • Ability to multitask and be adaptable in a fast-changing environment.
  • Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve.
  • Demonstrated ability to work independently with little direction.

Preferred Qualifications

  • MBA
  • Two+ years of business analysis experience
Job Category: Specialty Sales
Job Type: Full-Time
Travel Percentage: 25%

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