Partner Services Contract Managerat CDW Careers

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Job ID: 20001187
Updated: Dec 10, 2020
Location: Chicago, IL, United States

The Partner Services Contract Manager provides direct support for an assigned portfolio of service partner contracts. Program Managers are responsible for ensuring compliance with of all regulatory and operational commitments made to customers and serve a vital role to minimize overall risk and maximize revenue and profit through each contract.

This position can be located in our Chicago, IL, Lincolnshire, IL or Shelton, CT offices with occasional travel to our Chicago office.



Key Areas of Responsibility

  • Lead all efforts to operationalize and market contracts
  • Respond to requests for audit and project manage process
  • Conduct internal audits to measure and manage regulatory and operational compliance
  • Provide preliminary dispute resolution to ensure customer satisfaction
  • Conduct presentations to senior leadership internally and externally
  • Maximize contract productivity and profit
  • For partner contracts, develop, evaluate, and manage to financial and operating performance metrics.
  • Educate the business on proper contract usage
  • Review and consult on master partner sales agreements negotiations. Draft and negotiate amendments, addenda, and other contractual documents, as needed
  • Conduct performance review of all existing and expiring agreements, and make recommendations regarding strategic enhancements.
  • Contribute to business reviews with the business and partners, as necessary
  • Ensure compliance of all partner requirements committed to as part of contracts assigned

Education and/or Experience Qualifications

  • Bachelor’s Degree
  • Four years of relevant contracts management experience
  • Partner management experience

Other Required Qualifications

  • Effective communication skills (verbal and written)
  • Experience presenting to senior and executive level management
  • Strong problem-solving skills
  • Strong project management skills
  • Proven success in negotiating complex contract matters
  • Knowledge of standard procurement contracting and proposals process
  • Ability to develop, analyze, and interpret complex statistical data and/or to develop contracting strategies based on this information
  • Ability to work effectively and collaboratively to solve contract matters and drive desired business outcomes
  • Operates autonomously with minimal guidance required
  • Ability to influence decisions and motivate positive change
  • Impeccable attention to detail and produces high quality work product
  • Experience with handling sensitive, confidential matters appropriately
  • Proficient in MS Excel, Word, Outlook, PowerPoint and Access
  • Ability and willingness to travel 10% or as needed to other CDW locations, meeting and client site

Preferred Qualifications

  • Five plus years of IT industry contract management experience
  • Partner management experience in IT services
  • Knowledge of CDW/G Business Systems
  • Advanced in MS Excel, Word, PowerPoint, and Access
  • Served as a team leader or influencer in previous roles
  • Experienced presenter and/or trainer
  • Contract negotiation experience



Job Category: Corporate General
Job Type: Full-Time
Travel Percentage: 10%

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