As a member of our ServiceNow Solutions organization, the MSP Technical Consultant will provide subject matter and technical expertise to support CDW’s Managed Services ServiceNow instances. This is a hands-on role capable of leading technical and complex enhancements to meet internal stakeholder demands while maintaining the stability of the platform.
This position can be located in the Madison, WI office or can be home-based. Travel is only required when supporting customer activities or onsite training.
Key Areas of Responsibility
Timely resolution of assigned Incidents, Requests, and Problems while providing exceptional customer service by employing active listening, empathy, problem-solving and clear communication (verbal and written).
Estimation, creation and delivery of solutions for stakeholders addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
Ensure technical deliverables to stakeholders are complete, consistent, high quality, on time, and deliver valued outcomes
Contribute to the continual improvement of SNS processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of stakeholders needs and requirements
Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
Other duties and responsibilities as assigned