Associate Developer - ServiceNowat CDW Careers

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Job ID: 20001601
Updated: Sep 28, 2020
Location: Rockford, IL, United States

As a member of our Delivery Services organization, the ServiceNow Associate Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs. The ServiceNow Associate Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer. 

Key Areas of Responsibility
  • Apply focus and energy to becoming skilled in designated areas of the ServiceNow platform through training, self-study, and practical application
  • Seek to learn and ask questions of other ServiceNow Developers and Consultants
  • Develop across the full stack of Web technologies -Java, JavaScript, Angular.js, React, HTML and CSS
  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
  • Configure the Application UI and workflows
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned


Education and/or Experience Qualifications
  • 0-1+ years working on the ServiceNow platform
  • ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
Required Qualifications
  • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to make decisions which have significant impact on the department’s credibility, operations, and services
  • Ability to travel at least 10% of the time
Preferred Qualifications
  • Degree or equivalent, preferably in Computer Science or Information Technology
  • 1.5+ years working on the ServiceNow platform
  • Experience implementing systems using the Agile/Scrum methodology
  • Knowledge of technical components such as LDAP, SSL, SAML/SSO and other such technologies a plus

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

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