Provide Pre-Sales and post-sales support of Data Center Services related opportunities across to CDW’s Field Solution Architects, Inside Solution Architects and Partner Specialists in all geographies and within all segments of our business. This support will be provided on project-based opportunities and that support will include the scoping of a services opportunity, estimate of services and creation of a Pre-SoW.
Draft Pre-SOWs for Data Center Service opportunities
Draft Pre-SOW's for cross practice service engagements
Make revisions & edits to all Pre-sow created
Understand client's infrastructures; compare this infrastructure to the Data Center solutions offerings
Make telephone and in-person calls and presentations to clients and potential clients.
Create and deliver polished proposals and client deliverables.
Review & quality check Pre-SOW scope with client and sales.
Coordinate Data Center services quotations with CDW Engineers and/or partner.
Provide timely and accurate work estimates for clients.
Provide management oral and written reports on the client needs, problems, interests, market situations, competitive activities, and potential for new products/services.
Be knowledgeable about products services, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services.
Conduct training for Field and Inside sales staff on service offerings, process and capabilities
Collaborate with CDW delivery team & Technical architects on new Data Center Service Offerings
Communicate with internal and external customers to deliver customized SOWs and provide timely and accurate work estimates
Understand CDW services methodology and the ability to interpret to internal and external customer.
Responsible for maintaining and update Data Center Pre-SOW templates
Participate in Internal Kickoff / Customer Kickoff calls
Manage DCS Engineer calculator with rates and length of engagement updates
Negotiate engineer hours and bill rates with partners on service engagements
75% Sales activities via conference calls, email, and customer visits
20% Training – technology and personal development
5% Team development and miscellaneous tasks
Travel as required
Develop trusted partnerships with Solution Architects and Sales to provide services support for Data Center Solutions and related opportunities
Be responsive to Solution Architects, Sales, and customers
Facilitate training for sales teams
Quality check all proposals prior to submitting to customers
Management of peer review process for converged technology opportunities
Provide feedback to management concerning industry trends and opportunities
Participate in Pre-Sales activities including conference calls, meetings, and emails
Keep up to date on relevant technology solutions through trainings and personal development
Participate in team projects and miscellaneous team activities
Collaborate with CDW delivery team for accuracy of service opportunities
Align with SOW Processing team to further develop SOW submission efficiencies for prompt SOW Executable turnaround time