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Customer Experience Ambassadorat CDW Careers

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Job ID: 20002035
Updated: Jan 13, 2021
Location: Chicago, IL, United States

The Customer Experience Ambassador is responsible for supporting and innovating customer engagement strategies in alignment with Marketing, Sales, Integrated Technology Solutions and Partners. The ideal candidate has a strong knowledge of CDW offerings and value proposition, effective collaboration skills to align cross functional resources and can communicate and present to C-level executives.

 

Key Areas of Responsibility

  • Guide the evaluation and evolution of CDW’s customer experience strategies across various engagement methods including conferences, tradeshows, virtual programs and executive briefings.
  • Contribute to the development and execution of virtual customer engagement platforms and methods, including the complete journey from recruitment, content, participation, follow-up and measurement.
  • Own the orchestration of the customer experience as part of the end to end executive briefing process (pre-during-post engagement).
  • Orchestrate the participation of various subject matter experts to deliver relevant and coordinated content in alignment with the engagement objective.
  • Gather and package background information on customers and industry/market to deliver a relevant high-touch, high-value briefing.
  • Prepare for unique customer engagements by reviewing customer accounts and meeting with the sales team to determine clear expectations, development of engagement objective and customer potential.
  • Guide sellers and make recommendations on content for meaningful customer engagements.
  • Provide in person or virtual professional tours of CDW’s Vernon Hills and Lincolnshire facilities that is catered to the customer’s needs.
  • Create and maintain a professional CDW-branded executive capabilities presentation and talk track based on inputs from CDW subject matter experts.
  • Create and maintain relevant and scalable customer post-engagement follow-up activities.
  • Collaborate with sales and account managers to streamline processes and ensure open communication.
  • Uncover sales opportunities during customer engagements and relay information to appropriate sales contacts.

Education and/or Experience Qualifications

  • Bachelor's Degree required
  • 3 to 5 years experience in a customer facing role (Sales, Account Management, Business Development, Product or Partner Management or Integrated Technology Solutions) within a corporate environment 

 

Required Qualifications

  • Strong written and verbal communication skills with the ability to effectively interact with and present to all stakeholders.
  • Demonstrated ability to build and maintain strong working relationships across the organization.
  • Maintain and project a professional image with strong business acumen during customer interactions.
  • Ability to multi-task, organize and prioritize.
  • Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.
  • Ability and willingness to travel up to 25% or as needed to CDW locations, meetings, events and/or client sites.
Job Category: Marketing
Job Type: Full-Time
Travel Percentage: 25%

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