Customer Experience Ambassadorat CDW Careers

The Customer Experience Ambassador is responsible for supporting and innovating customer engagement strategies in alignment with Marketing, Sales, Integrated Technology Solutions and Partners. The ideal candidate has a strong knowledge of CDW offerings and value proposition, effective collaboration skills to align cross functional resources and can communicate and present to C-level executives.

Key Areas of Responsibility

• Guide the evaluation and evolution of CDW’s customer experience strategies across various engagement methods including conferences, tradeshows, virtual programs and executive briefings.
• Contribute to the development and execution of virtual customer engagement platforms and methods, including the complete journey from recruitment, content, participation, follow-up and measurement.
• Own the orchestration of the customer experience as part of the end to end executive briefing process (pre-during-post engagement).
• Orchestrate the participation of various subject matter experts to deliver relevant and coordinated content in alignment with the engagement objective.
• Gather and package background information on customers and industry/market to deliver a relevant high-touch, high-value briefing.
• Prepare for unique customer engagements by reviewing customer accounts and meeting with the sales team to determine clear expectations, development of engagement objective and customer potential.
• Guide sellers and make recommendations on content for meaningful customer engagements.
• Provide in person or virtual professional tours of CDW’s Vernon Hills and Lincolnshire facilities that is catered to the customer’s needs.
• Create and maintain a professional CDW-branded executive capabilities presentation and talk track based on inputs from CDW subject matter experts.
• Create and maintain relevant and scalable customer post-engagement follow-up activities.
• Collaborate with sales and account managers to streamline processes and ensure open communication.
• Uncover sales opportunities during customer engagements and relay information to appropriate sales contacts.

Education and/or Experience Qualifications

• Bachelor's Degree required
• 3 to 5 years’ experience in a customer facing role (Sales, Account Management, Business Development, Product or Partner Management or Integrated Technology Solutions) within a corporate environment 

Required Qualifications

• Strong written and verbal communication skills with the ability to effectively interact with and present to all stakeholders.
• Demonstrated ability to build and maintain strong working relationships across the organization.
• Maintain and project a professional image with strong business acumen during customer interactions.
• Ability to multi-task, organize and prioritize.
• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.
• Ability and willingness to travel up to 25% or as needed to CDW locations, meetings, events and/or client sites.