2021 Summer Internship - Enterprise Command Center Customer Helpdesk & Operations Internat CDW Careers

Job ID: 20002226
Updated: Dec 08, 2020
Location: Vernon Hills, IL, United States

Are you looking to gain experience in the Managed Services field with a Fortune 200 company? CDW is the "real world" experience you're looking for. We want fresh, ambitious minds to work (and play) with some of the smartest and most creative people in their fields. 

As an intern with the Enterprise Command Center, you will work on high-quality projects where you will gain valuable experience while delivering work that makes a difference. The Customer Helpdesk & Operations Intern will contribute to the technical support of our system's administration experience. We will give you the opportunity to work directly with our Engineering professionals to collaborate on various projects that directly affect the business. We are looking for a dedicated, hard-working individual to assist with technical support, providing insights and ultimately support to our coworkers. We strive to provide our interns a meaningful experience and consider CDW for a full-time career post-graduation.

What you’ll do: 
•    Provide technical support for systems administration experience
•    Resolve issues in a time sensitive manner, cognizant of requisite SLA’s
•    Utilize critical attention to detail and proven creative means when problem solving
•    Place customer service focus when looking after all key players
•    Perform intermediate root cause analysis

What we’re looking for: 
•    Currently enrolled undergraduate students with a graduation date of December 2021, May 2022, December 2022 or May 2023 working towards a technology related degree
•    Basic troubleshooting and customer support experience
•    Strong interpersonal and time management skills 
•    Self-motivated and results-driven individual who will make an impact while utilizing strong written and verbal skills to communicate effectively
•    Team oriented and able to develop positive relationships with coworkers and other partners involved
•    Microsoft Office skills including, but not limited to Outlook, Excel, Teams, PowerPoint, and Word 
•    Availability to work a 40-hour week within standard business hours throughout the summer
•    Authorization to work in the US; without sponsorship as a full-time coworker

Our interview process:  
After you submit your application, you will receive an email inviting you to complete our on demand HireVue digital interview. The HireVue interview can be completed by webcam, smartphone, tablet, or anything with a forward-facing video camera. Once completed, your interview is shared with the CDW hiring team. Your HireVue is for our eyes only; your recruiter and the team you are applying to join will be the only people to view it. Be yourself, relax and have fun with it. We thank you for your patience during our review of your application/digital interview and will be in-touch with next steps in the process.  
Company culture:  
Bring your best true self and your best ideas to CDW. Because diverse perspectives bring forth better problem solving and better solutions for our customers. You’ll be trusted to do your job in an environment that is energetic.

From teammates beside us to the leaders who guide us, we move forward together, and we always have your back. You’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with.

CDW is a place where we aspire every day to be better than we were yesterday.
Who we are: 
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. Our fingerprints can be found on technology in workplaces and workspaces of more than 250,000 companies. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. Our coworkers across the globe are working together to bring technology to life for our customers.  
Awards and recognitions: 
•    #178 on the Fortune 500 list 
•    2020 Insider Pro and Computerworld Best Places to Work in IT
•    2020 Best Companies for Women by Fairygodboss 
•    Culture Champion by MITSloan & Glassdoor
CDW is an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected] 

Job Category: Summer Intern
Job Type: Full-Time

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