Systems Engineer Endpointat CDW Careers

This role is responsible for professional, technical systems administration and deployments to support CDW applications.  This role participates in technical initiative and projects.

The System Engineer - Endpoint is responsible for participating and leading desktop related projects and implementations along with providing consultative support across the enterprise environment. The System Engineer - Endpoint is responsible for the integration, operation, implementation and optimization of CDW’s client computing environment.  The System Engineer - Endpoint must have experience with Microsoft Operating systems and SCCM, including the ability to create and manage SCCM collections, queries and web reports.

Key Areas of Responsibility

• Evaluate and recommend emerging desktop technologies
• Full end-to-end operational responsibility for client-side production SCCM environment.
• Responsible for packaging software for automated delivery and installation
• Lead support related projects and activities and provide project status updates to IT management.
• Identify and drive remediation of systemic system issues.
• Serve as the technical SME for the support team in resolving escalated incidents related to their support domain.
• Assist in maintaining technical documentation for CDW’s client computing infrastructure.
• Ensure proper patch and Microsoft update levels on client computing hardware and software
• Maintains user documentation.
• Execute and optimize processes to ensure the highest level of efficiency
• Identify environment issues and make recommendations for improvement
• Ensure the highest levels of systems and infrastructure availability while supporting, installing, and maintaining all infrastructure and related software
• Manage support cases generated in CDW’s support ticketing system in a timely basis by providing resolution to all stakeholders through open and collaborative communication.
• Carry a company issued smart phone and respond to critical business issues in a timely manner.
• Work afterhours and on weekends as necessary for special installations, implementations, system maintenance and upgrades.
• Performs other related duties and participates in special projects as assigned

• High school diploma or equivalent
• 5 years of Information Technology Engineering experience installing/upgrading/managing Windows systems

• Microsoft SMS/SCCM experience
• Solid understanding and working knowledge of application packaging and software distribution in an SCCM infrastructure
• Consistently able to balance multiple priorities and adapt to the changing needs of the business while meeting deadlines
• Excellent verbal and written communication, as well as, organization and documentation skills with the ability to effectively communicate technical information to a non-technical audience
• Proactively collaborate cross-departmentally on projects as well as in team meetings
• Functional knowledge of scripting (PowerShell preferred)
• Ability to work late hours based on business need
• Ability to be on-call if issues should arise
• Strong attention to detail with demonstrated resourcefulness and critical thinking skills
• History of building and maintaining productive cross-departmental working relationships
• Planning problem solving and analytical skills
• Strong demonstrated experience in end-user device technologies, security tools, desktop deployment and annual refresh strategies and utilities related to desktop environment
• Be autonomous in thinking and decision-making ability

• Bachelor degree in Information Systems, Computer Science, a related field or the equivalent working experience