CDW
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Senior Consulting Engineer - Microsoft Collaboration - Teams Enterprise Voiceat CDW Careers

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Job ID: 21000052
Updated: Feb 24, 2021
Location: Cleveland, OH, United States

CDW’s vision is to be the best national provider of Integrated Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Integrated Technology Solutions. Consulting Engineers at CDW are smart, hard-working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings. We’re looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting.

 


Key Areas of Responsibility

  • Perform client consultation: planning, design, and implementation of Microsoft infrastructure, related hardware, and cloud services 
  • Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software, and cloud service issues
  • Assist in the management of projects using CDW's project management methodology
  • Ensure a stable performance environment for enterprise computer applications
  • Create and execute test plans to meet project requirements for assigned components
  • Provide high quality content deliverables using the appropriate document templates
  • Ensure solution is implemented as designed to the customer’s satisfaction and approval
  • Manage time and expense to meet or exceed expectations defined in the Statement of Work
  • Participate in IT projects intended to continually improve/upgrade converged network solutions
  • Identify and communicate potential opportunities for cross selling to the sales team
  • Continuing education and certification is required
  • Able to operate as an effective individual contributor and as a team member
  • Work with services managers, sales executives, project managers and customers to manage expectations
  • Participates in the pre-sales process
  • Creates and leads design workshops that solve for business solutions
  • Educate and train internal and external customers on solutions and services
  • Creates and maintains collaboration practice intellectual property

Minimum Qualifications

  • Bachelor’s degree in business, computer science, a related technical degree or equivalent
  • Five years’ experience delivering complex technical solutions including planning, development, implementation and support

Other Required Qualifications

  • Minimum two years consulting experience
  • Seven + years direct experience with deploying and managing Microsoft technologies
  • Expert knowledge of O365
  • Experience with architecting, designing, deploying, and managing Microsoft technologies
  • Experience with Office 365 and/or Exchange on-premises
  • Experience with Microsoft Teams, Skype for Business 2015/2019 and Skype for Business Online
  • Experience with Windows 2012/2016/2019 Server/AD domain infrastructure
  • Ability to work weekends and/or off hours as necessary to meet clients' needs
  • Ability to effectively communicate with internal and external customers
  • Physically able to lift up to 50 pounds of equipment.
  • Create technical documentation

Preferred Qualifications

  • Demonstratable consulting experience
  • Microsoft 365 Certified: Teams Administrator Associate (MS-700)
  • Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 & MS-101)
  • Microsoft 365 Certified: Messaging Administrator Associate (MS-203)
  • Experience with Azure, MFA, and IOT
  • Experience with Phone System and Direct Routing
  • Experience with Teams devices (Phones, MTR, Surface Hubs, 3rd party add-ons)
  • Ability to participate in mergers, acquisitions, and divestitures
  • Demonstrated knowledge of adoption and advisory best practices
  • Plan and direct implementation of O365 Networking Best Practices
Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

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