Social Media Managerat CDW Careers

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Job ID: 21000094
Updated: Feb 25, 2021
Location: Chicago, IL, United States

The Marketing Delivery team brings the marketing strategies and plans to life for the customer by becoming expert in effectively executing outbound marketing content and messaging. This team distributes all activities in the marketing plan to customers using the pre-selected marketing channel. They support cross-marketing functions by facilitating traditional project management and providing collateral to the CDW Sales team. This team will oversee and enforce governance, helping to ensure that agreed upon principles and guidelines are taught, communicated, understood and adhered to. This team will also support the technology requirements of the marketing organization, managing rollouts, upgrades, etc. The Marketing Delivery Manager is responsible for directing the functions and outputs of the Marketing Delivery team.


This position will organize, staff and proactively plan team resources to ensure Marketing-related activities stay ontime, according to their desired drop date, and will work closely with PMO and Marketing management in the prioritization and assignment of projects. The Marketing Delivery Manager drives organization of project scope, schedules, resources, costs and quality using project management methodologies. They also provide proactive communication to stakeholders across the organization. 


Specifically, this position drives the social media strategy for the organization with the objective to execute the plan to achieve its KPIs while also driving innovation and efficiency in their organization. This individual is a subject matter expert with the ability to lead a high performing team. 



Key Areas of Responsibility

  • Structure execution of projects to meet segment and solution quality requirements and strategies.
  • Oversee the completion of marketing projects, including appropriately allocating workload based on changing priorities.
  • Maintain relationships and processes with outside agencies by proactively solving problems, resolving issues and making decisions on behalf of the business owner, if needed.
  • Ensure the team has resources to execute projects and understand the objective outlines.
  • Ensure the team communicates program and project status to stakeholders and management.
  • Collaborate with stakeholders beyond marketing to achieve project goals; develops strong Plans resource capacity through project weighting.
  • Manage and document production process workflow using best practices project management methodologies.
  • Find opportunities for project and process efficiencies.
  • Demonstrate knowledge of segment and solution marketing strategies and objectives.
  • Implement cross-training/training initiatives and adhere to onboarding guidelines.
  • Assist and mentor the team in resolution of personnel and project issues and risks.
  • Manage and develop staff, including performance management goals and coaching.
  • Stay abreast of industry trends and proactively identify and execute innovative programs.
  • Other Responsibilities
  • Navigate social platforms to identify enhancements for organizational improvement.
  • Owns agency and vendor relationships including negotiating contracts.
  • Provides strategic guidance to the development of the marketing plan.
  • Key stakeholder in the social media working budget along with owning the social media non-working budget.

Education and/or Experience Qualifications

  • Bachelor’s Degree.
  • 7 years of Marketing experience to include 3 years of Social Media experience.
  • 3 years of Supervisory experience

Required Qualifications

  • Demonstrated project and process management skills, with strong organizational skills.
  • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders including senior leadership.
  • Proven history of proactively collaborating with stakeholders.
  • Demonstrated experience managing, complex, high-volume work streams.
  • History of balancing multiple priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Proven ability to function as part of a collaborative team, drive initiatives, problem solve and always maintain a calm composure in a fast-past environment.
  • Advanced Excel skills.

Preferred Qualifications

  • Bachelor’s Degree in Marketing, Communications or Business, Computer Science, Database Marketing or related field.
  • Agency experience or experience managing agencies.
Job Category: Marketing
Job Type: Full-Time
Travel Percentage: 0%

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