Manager, Services Operationsat CDW Careers

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Job ID: 21000445
Updated: Feb 24, 2021
Location: Lincolnshire, IL, United States

The incumbent in this position will provide management to the Services Operations coworkers in support of CDW Services’ strategies and objectives including; achieving Services’ financial and operational goals; managing a team of coworkers and Supervisors; aligning Services’ coordination processes within CDW; and expanding Services Operations role within CDW.

Key Areas of Responsibility
  • Work with business leaders and other stakeholders to identify and enable key business initiatives
  • Manage a team Services Operations coworkers and Supervisors
  • Ensure training, development and mentoring of all Services Operations coworkers in accordance with CDW principles
  • Assess, compile, review and present performance metrics to business leaders and other stakeholders on a scheduled basis
  • Review current processes and implement improvements as necessary
  • Sponsor and lead key internal projects to enable Services expansion within CDW
  • Asses the need for and hire coworkers to ensure team capacity aligns to business needs
  • Apply strategies into actionable directives in alignment with business leaders
  • Determine salary and other compensation targets and payouts for Team
  • Limited travel as necessary for individual and team functions
  • Manage issues to resolution

Minimum Qualifications
  • Previous supervision or management experience required
  • Bachelor’s degree or equivalent experience required
  • Minimum of 7 years’ experience in IT related Professional Services environment
Other Required Qualifications
  • Provide forward thinking leadership at all times
  • Excellent written and verbal communication skills
  • Ability to excel in a dynamic and fast paced environment
  • Influential with others, tailoring communication to the needs of the target audience
Preferred Qualifications
  • Experience reporting on or analyzing a professional services business model
  • Experience with Professional Services Automation tools
  • Experience implementing process improvement projects
Job Category: Engineering General
Job Type: Full-Time
Travel Percentage: 10%

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