The Senior Business Process Consultant will design and lead consultative interactions with customers. Connecting the solution with the impact on an organizations ability to operate with greater efficiency, effectiveness and less risk is imperative. With a diverse IT and/or Management Consulting background and knowledge of industry IT trends, the Senior Business Process Consultant builds and develops trusted relationships as an advisor with customers, partners, and internally across ServiceNow Solutions.
Extensive enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams
Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
Proven ability to communicate with all levels of the organization including technical levels, mid-level management, leadership, and executives
Demonstrated experience with leading teams and complex projects
Experience in leading and managing business transformation for mid to large sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization
Ability to guide and coach leadership teams and executives with transformational efforts
Understanding and real-world application of a holistic view of maturity including: People, Process, and
Familiarity with Organizational Change Management methodologies and approaches
Proven ability to analyze, design, and optimize business processes via technology and integration
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Deep experience and demonstrated ability to promote and lead positive change in the organization
Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences
Ability to communicate abstract concepts clearly to executive level management
Strong organization and facilitation skills to drive the execution of customer programs and organization strategies
A deep understanding of the ServiceNow platform to be consultative and provide customers guidance and best practices in designing their solution.
Experience designing and implementing client facing solutions leveraging involving enterprise software
Is self-motivated / self-directed – capable of multi-tasking and accepting change both in tasks and schedule
Ability to handle and overcome objections in both a pre-sales and engagement delivery context
Intrinsically curious and passionate about researching current and emerging trends in IT and specific industries
Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
ITIL 2011 Foundation Certification required. ITIL Practitioner or Service Manager Certification preferred.
Experience with other frameworks such as IT4IT, DevOps an advantage.
Ability to travel 50% of the time