Corporate Trainerat CDW Careers

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Job ID: 21001137
Updated: Apr 02, 2021
Location: Chicago, IL, United States

This trainer role facilitates a dynamic, industry-leading training program for CDW’s new Associate Consulting Engineers (ACEs). A successful ACE Instructor will have a passion for developing others, a desire to collaborate with coworkers and leaders, and embrace a fast-paced, nimble approach to their work. Hone your facilitation and mentoring skills while building strong partnerships with CDW’s customer-focused technical coworkers and teams.


Key Areas of Responsibility

  • Train and facilitate sessions for new coworkers. 
  • Coach new coworkers to develop and refine required skills. 
  • Ensure successful daily program execution including; classroom/workshop management, maintenance of all necessary training and development records, testing and measurement processes, self-paced learning, e-learning, and partner training. 
  • Monitor new hire performance, address performance issues, deliver constructive feedback and develop recommendations for improvement. 
  • Collaborate with the management team to share best practices and support department initiatives. 
  • Participate on project teams to design and develop participant and instructional materials. 
  • Identify opportunities for continuous program improvement and establish business case recommendations for changes. 
  • Continuously develop facilitation, instructional design, and project management skills based on leading edge concepts. 
  • Maintain an awareness of developments in the learning and development field to ensure that CDW continues to take advantage of best practices. 

Other Responsibilities

  • Train and facilitate sessions for new Associate Consulting Engineers (ACEs) for the duration of the ACE program which may include, but is not limited to: 
    • Consulting skills
    • Technical skills
    • CDW System Tools
    • Coaching (one-on-one and group coaching) 
  • Assess individual needs of participants in programs and develop an individual plan to meet identified needs. 
  • Up to 25% travel. (For Illinois based positions, must be flexible to work in the Chicago and Lincolnshire offices as business dictates). 

Education and/or Experience Qualifications

  • Bachelor’s Degree or equivalent work experience. 
  • 3 years’ CDW experience as a seller or 3 years’ experience facilitating sales and technical training. 

Required Qualifications

  • Demonstrated sales and/or technical ability.
  • Strong creative problem solving and solution skills.
  • Excellent verbal and written communication skills with the ability to effectively interact with and present to stakeholders at all levels.
  • Demonstrated planning and organizational skills.
  • Demonstrated ability to build and maintain productive and collaborative relationships cross-functionally.
  • Aptitude for new concepts and technologies with the ability to quickly put them into practical use.
  • Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Proficient in Microsoft Office applications.
  • Ability to stand for extended periods of time.
  • Ability to lift up to 20 pounds.
  • Ability to have regular, predictable attendance.
  • Ability to operate a computer and other equipment in a way that models to others use of that same software, hardware, or equipment.
  • Ability to uphold the stress of traveling.
  • Ability to understand and follow instructions and guidelines, as well as understand, remember and communicate routine, factual information.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
  • Ability to apply common sense in performing job.
  • Ability to organize and prioritize own work schedule.

Preferred Qualifications

  • Ability to coach and mentor.
  • Knowledge of the Technology Industry.
  • Demonstrated facilitation experience with a successful track record of increasing participants knowledge, performance and effectiveness.
  • Background in Education or related field.
Job Category: Human Resources
Job Type: Full-Time
Travel Percentage: 25%

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