Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
ServiceNow Pre-Sales Accreditations in all product lines
ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
At least 2 CIS certification (in addition to CIS-ITSM) – current or within 6 months of hire
Expert level proficiency in at least four product lines including current CIS certification in at least three of the four
Knowledge of ITIL, minimum Foundation level, ideally higher.
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Experience implementing systems using the Agile/Scrum methodology
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Strong ownership, accountability, and attention to detail in all work efforts
Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
Ability to travel 25% of the time
Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.