-
Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
-
ServiceNow Pre-Sales Accreditations in all product lines
-
ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
-
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
-
At least 2 CIS certification (in addition to CIS-ITSM) – current or within 6 months of hire
-
Expert level proficiency in at least four product lines including current CIS certification in at least three of the four
-
Knowledge of ITIL, minimum Foundation level, ideally higher.
-
Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
-
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
-
Experience implementing systems using the Agile/Scrum methodology
-
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
-
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
-
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
-
Proven team player and team builder
-
Strong ownership, accountability, and attention to detail in all work efforts
-
Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
-
Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
-
Ability to travel 10% of the time
-
Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.