CDW
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Team Leader- Configuration Centerat CDW Careers

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Job ID: 21001341
Updated: Apr 08, 2021
Location: North Las Vegas, NV, United States

The Configuration Center Team Leader is responsible for ensuring the proper procedures for workflow management are followed. This position manages workflow effectively in a high-volume and dynamic environment to reach pre-determined production team goals.

 

Key Areas of Responsibility

  • Assign day to day work and manage area workflow
  • Ensure technician has access to necessary tools to keep current on technologies and best practices.
  • Facilitate open communication with Sales. Communicate updates on configuration orders to internal customers and update records.
  • Train new coworkers on internal processes, and resolving issues with configuration orders.
  • Assist with efforts to maintain awareness of new technologies.
  • Assist in creating process documentation and ensure existing processes are followed.
  • Monitor coworker utilization rates and consult with management if a coworker falls below acceptable levels.
  • Execute daily reports ensuring department KPI goals are met

 

Responsibilities

  • Assist with researching new service opportunities and communicating important information to technicians.
  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
  • Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
  • Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Minimum Qualifications

  • High School diploma or GED
  • A+ Certification or entry level PC certification

 

Other Required Qualifications

  • Ability to perform all configurations in their assigned area.
  • Ability to troubleshoot computer systems and peripherals
  • Strong verbal and written communication skills
  • Strong problem solving and analytical skills
  • Ability to multitask effectively
  • Ability to quickly learn about new technology and keep pace with an ever-changing industry
  • Ability to monitor work flow
  • Ability to prioritize tasks and maximize the tools and resources of the Configuration Center.
  • Basic knowledge of Microsoft Office Suite
  • Demonstrate ability to lift and carry up to 50 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
  • Demonstrate ability to push and pull up to 50 pounds of force occasionally (0-33% of the workday), and 51-75 pounds rarely (0-12% of the workday).
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

 

Preferred Qualifications

  • Network+ certifications
  • Basic knowledge of CDW’s internal systems
  • Internal Candidates
  • Worked as a Level Two Technician
Job Category: Configurations
Job Type: Full-Time
Travel Percentage: 0%

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