Manager, Services Contractsat CDW Careers

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Job ID: 21001392
Updated: Apr 21, 2021
Location: Remote, Remote, United States

Manager, Services Contracts, leads a team responsible for drafting and negotiating Service Agreements including but not limited to, Statements of Work (SOW), Statement of Engagement (SOEs), and Customer/Cloud Service Orders (CSOs) for both CDW and CDW-G.

Key Areas of Responsibility

  • Ensure proper drafting, review and negotiation of agreements and related contract documents within a specified segment (s) of the business.
  • Owns responsibility to build and maintain relationships with counterparties: public sector customers, private sector customers, subcontractors and/or vendors, as applicable to team.
  • Manages services contract workflow ensuring efficient and productive throughput.
  • Executes process improvement plans to improve the internal and external Customer
  • Experience while working with other stakeholders in the process to ensure all changes reduce touches, improve SLAs and do not negatively impact the overall workflow.
  • Ensure proper compliane with negotiation processes with smooth flow and even distribution of work.
  • Propose updates to contracting procedures and contracting tools.
  • Monitor team metrics and goals for high performance standards.
  • Develop subordinates to achieve their professional goals and coordinates team assignments to ensure even distribution of work.
  • Engage with leadership and stakeholders to maximize business value and minimize risk.  
  • Offer suggestions and input to assist with Program Sales’ development of standardized legal documents and contract-related templates for use with customers and providers.
  • Work with other CDW departments to resolve issues.

Minimum Qualification:

  • Bachelor’s Degree and 7 years of experience in contracting/negotiation or Juris Doctor and five in contracting/negotiation. 
  • Five years of business and/or professional & managed services experience.
  • Three years of supervisory or management experience.

Other Required Qualifications:

  • Proven leadership ability.
  • Successful track record of developing and implementing Process Improvement & Process Excellence.
  • Excellent oral and written communications skills with a comprehensive command of legal terms and phrasing.
  • Strong analytical skills with the ability to recognize and address both business and legal risks and opportunities.
  • Abilities to multi-task, to perform well under tight time constraints, to meet hard deadlines, and to respond quickly to emergent issues with poise and composure.
  • A diplomatic and professional approach to business contacts.
  • Proficiency with PC and command of Microsoft Word, Excel, Adobe Acrobat, and Outlook.

Preferred Qualifications:

  • Seven years’ business and/or legal experience with mastery of contract drafting and negotiation.
  • MBA

Job Category: Sales Support General
Job Type: Full-Time
Travel Percentage: 25%

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