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Associate Collaboration Engineer - Office 365at CDW Careers

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Job ID: 21001691
Updated: May 27, 2021
Location: Vernon Hills, IL, United States

As the Associate System Engineer, you will participate in the maintenance, administration and optimization of company server and application infrastructure. You will apply technical knowledge and skills to provide a secure, fault tolerant, scalable and flexible server infrastructure for our operations.

 

Key Areas of Responsibility

  • Reply and resolve support cases built within CDW’s systems. 
  • Build, install, and maintain server hardware and related software. 
  • Oversee and/or complete repairs of physical and virtual infrastructure. Ensure proper software and firmware patch levels on servers. 
  • Remediate issues from servers reporting operating system error events and monitor servers for performance bottlenecks. 
  • Support the management of Active Directory, Domain Name Resolution, Certificates, Distributed File System (DFS), File Services, IIS, and Windows Application server rolls within a virtual and physical architecture. 
  • Remediate reported issues and communicate effectively with the Technology Service Desk and associated Business Partners. 
  • Follow CDW’s policies, standard methodologies and guidelines for the server infrastructure. Install, update, and test new and existing application software versions and patch as required. 
  • Help maintain user documentation for our server infrastructure. Coordinate server implementations for application environments with CDW coworkers and vendors. 
  • Support CDW coworkers using the various collaboration tools. 
  • Investigate and troubleshoot various incidents. 
  • Investigate and report on new features and technologies. 
  • Patch application and server operating systems with various updates. 
  • Work off hours and weekends as instructed by the business. 
  • Participate in the team's on-call rotation schedule. 

Education and/or Experience Qualifications

  • High School Diploma or equivalent. 

Required Qualifications

  • Intermediate understanding of cloud technologies (Office 365 and Google Workspace).
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
  • Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience.
  • Ability to understand, retain, and communicate routine, factual information.
  • Ability to compose materials such as detailed reports and work-related manuals.
  • Strong troubleshooting skills.

Preferred Qualifications

  • Technical certifications associated to the chosen professional track.
  • ITIL.
  • Microsoft MS-900 (Microsoft 365 Fundamentals).
  • Microsoft MS-203 (Microsoft 365 Messaging).
  • Google Associate Cloud Engineer.
  • Google Professional Collaboration Engineer.
  • Basic PowerShell scripting.
  • Experience with ServiceNow.
Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 0%

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