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Solution Architect, Team Lead - Security Solutions at CDW Careers

Job ID: 
Focus Area: 
Solution Architect
Post Date: 
Jul 27, 2021
, Remote
Employment Type: 


This position is part of CDW's Security Practice, a single-source provider to our clients for all things Security, Identity, and SASE. The Team Leader is responsible for handling customer escalations; assist with planning Go-To-Market strategies, acting as a liaison between CDW and key Security partners, and mentoring the individuals on the Security team. The incumbent ensures outstanding customer service to internal and external customers as well as developing and maintaining positive business relationships with other departments.


Key Areas of Responsibility

  • Develop key Go-To-Market materials and strategies around the products and solutions the Field and Inside Networking team supports. These would include Statement of Work templates, Services Calculators, Technical training curriculum, Battle Cards, Sell Sheets, and Needs Gathering Documents.
  • Lead technical Peer Review sessions.
  • Develop Peer Review thresholds.
  • Bring senior level experience to strategic customer visits.
  • Develop and conduct technical team training on our strategic solutions.
  • Assist with new hire mentoring.
  • Review and validate vendor trainings and materials.
  • Review and propose new products and solutions that the team should focus on.
  • Review existing products and solutions to ensure we’re focusing on the best products for our customers.
  • Assist with the development of a RFP/RFI process and response development.
  • Work with our delivery team and focus partners to refine and develop best practices.
  • Act as a point of contact to communicate best practices to and from the team.
  • Be a subject matter expert about products, applications, technical service, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical services. Maintain credible knowledge of competing technologies and solutions.
  • Work with other CDW Practices including Networking, Contact Center, Video, Security/Mobility, and Server/Storage to develop customer solutions.
  • Understand client business drivers and needs. Provide input on strategies to drive revenue for solutions and the overall CDW Networking practice.
  • Conduct presentations online and in-person to existing and potential customers. Facilitate and perform demos for clients.
  • Be responsible for maintaining vendor partner relationship, attend trainings and seminars, and keep sales organization updated on market trends and best practices as they relate to network solutions.
  • Attend CDW led marketing efforts including manufacturer trade/partner shows, regional technology seminars, and sales events. Provide support with speaking engagements when appropriate.
  • 30% Team development, Training, Deliverable Development (Statement of Work, etc.).
  • 30% Develop Go-To-Market Strategies and Execute on them.
  • 20% Delivering Presentations at CDW, Vendor, and Industry marketing events.
  • 10% Sales activities via conference calls, email, and customer visits.

Education and/or Experience Qualifications

  • Bachelor's Degree in Computer Science, Management Information Systems, or the equivalent in experience 
  • 4 year minimum advanced Security solution experience
  • Technical consulting or Pre-Sales experience
  • Thorough knowledge of Cisco Networking & Security products and understanding of infrastructure
  • Thorough knowledge of Palo Alto Security & Cloud products

Required Qualifications

  • Strong interpersonal and group presentation skills including consulting skills
  • Self-starter with passion for developing and delivering new solution offerings
  • Strong passion for learning and teaching others
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Ability to communicate effectively both orally and written using a variety of styles and techniques appropriate to the audience
  • Must be able to communicate effectively both orally and written and in a constructive manner with management, peers and coworkers
  • Motivated and self-starting with an outgoing personality
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Excellent analytical skills. Demonstrated ability to understand data finding to draw conclusions and develop actionable recommendations
  • Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
  • History of successfully coordinating complex projects with multiple facets and stakeholders
  • Applicant should demonstrate solid attention to detail with a penchant for accuracy
  • Ability and willingness to travel up to 50% or as needed to other CDW locations, meetings and client sites
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.


Preferred Qualifications

  • Experience in technology sales
  • Familiarity with at least two major hyperscale public cloud platforms (Amazon Web Services, Microsoft Azure, or Google Cloud Platform)
  • Hyperscale Public Cloud certifications – Associate level or higher
  • Security certifications such as CCSP, CISSP (or equivalent)
  • Ability to see a bigger picture with a focus on outcome-based solutions and services
  • Demonstrated ability to conduct conversations with C-Level individuals, lines of business executives, and technical stakeholders
  • Understanding of automation concepts and tools such as Terraform, Cloudformation, and Ansible
  • Understanding of container technology (Docker, Kubernetes) and Serverless technology (Azure Functions, AWS Lambda, Google Cloud Functions)
  • Familiarity with the Secure Software Lifecycle
  • Demonstrated ability to train a portion of company’s sellers regarding security trends, products, and services
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