Program Manager, Technology Enablementat CDW Careers

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Job ID: 21001936
Updated: Jun 04, 2021
Location: Chicago, IL, United States

The Program Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading and controlling program activities while delivering a superior customer experience.


Key Areas of Responsibility

Planning the Program: 

  • Plan the delivery of the overall program and its activities in alignment with the organization’s strategy and priorities 
  • Develop new initiatives to support the strategic direction of the organization 
  • Develop and implement long-term goals and objectives to achieve the successful outcome of the program. 
  • Develop an annual budget and operating plan to support the program. 
  • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement. 
  • Develop funding proposals for the program to ensure the continuous delivery of services. 
  • Support development of department goals and plans, while tracking program success and/or suggesting corrective action based on data. 

Organizing the Program: 

  • Ensure that program activities operate within the policies and procedures of the organization. 
  • Organizing the Program: Ensure that program activities comply with all relevant legislation and professional standards. 
  • Develop forms and records to document program activities. 
  • Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization. 
  • Leading the Program
  • Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program. 
  • Liaise with other managers and partners to ensure the effective and efficient program delivery. 
  • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency. 

Controlling the Program: 

  • Write reports on the program for management and key stakeholders. 
  • Ensure that the program operates within the approved budget. 
  • Controlling the Program: Monitor and approve all budgeted program expenditures. 
  • Controlling the Program: Manage all project funds according to established accounting policies and procedures 
  • Controlling the Program: Ensure that all financial records for the program are up to date. 
  • Controlling the Program: Identify and evaluate the risks associated with program activities and take appropriate action to control the risks. 
  • Controlling the Program: Monitor the program activities on a regular basis and recommend changes to enhance the program, as appropriate. 

Other Responsibilities

Tech Enablement: 

  • Provide business users with recommendations for new technology innovation and adoption. 
  • Tech Enablement: Support the implementation of technology enhancements, including project management, requirements gathering, desk-side coaching, knowledge transfer (informal training) and documentation. 
  • Tech Enablement: Coordinate bug fixes and the enhancement deployment process between business users, IT teams and technology partners. 

Education and/or Experience Qualifications

  • Bachelor’s degree or equivalent experience. 
  • 3 years of Sales and/or Marketing experience. 

Required Qualifications

  • Demonstrated knowledge of technology product offerings and solutions.
  • Proven record of successful project management and organizational skills.
  • Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint.
  • Experience with sales productivity tools.
  • Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership.
  • Demonstrated ability to analyze data and conduct primary research.
  • Experience in developing or utilizing strategic sales campaigns.
  • Proven track record in developing and maintaining strategic relationships.
  • Ability to multitask and be adaptable in a fast-changing environment.
  • 2 years of experience in eCommerce environments and digital marketing tools (Technology Enablement Only)
  • 3 year working in digital asset management (DAM) or web content management (WCM) system (Technology Enablement Only)
  • Technology market knowledge and working experience (Technology Enablement Only)

Preferred Qualifications

  • Knowledge of CDW Sales organization and Sales process.
Job Category: Marketing
Job Type: Full-Time
Travel Percentage: 0%

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