CDW

Sr. Technology Learning Strategist at CDW Careers

Sales Support image

Job ID: 21002073
Updated: Jul 08, 2021
Location: Chicago, IL, United States

Reporting to the Director, ITS Capability, the Senior Learning and Performance Consultant identifies opportunities and creates technical learning solutions to drive coworker behavior towards business goals. This requires passion, experience, and innovation in delivering engaging, efficient, and impactful interventions. These strategies are critical in addressing demands of the technology solutions industry and the needs of a highly talented, geographically dispersed, and technically focused workforce

Key Areas of Responsibility

•    Facilitation: Facilitate training workshops to develop technical and soft skill development of coworkers
•    Schedule coworkers for annual and ad hoc training, manage Training Calendar
•    Facilitates core curriculum learning programs using a variety of delivery methods to promote learning transfer
•    Designs, develops and implements technical skill development paths to increase and transform skills of services delivery engineers
•    Tracks, records and analyzes feedback surveys for all training conducted
•    Reviews facilitator evaluations for continuous self-development and improvement
•    Participates in continuous improvement efforts, seeks opportunities to continuously improve learner experiences in creative ways which               result  in the improvement of desired outcomes
•    Works with other trainers and participates in pilot training sessions and train-the-trainers
•    They ensure that learning objectives are established and achieved based on necessary competencies
•    Assesses learning and performance needs to craft effective and efficient plans for performance solutions and services that address business       specific requirements and constraints.
•    Works with stakeholders, proposes and secures agreement to project goals, team member responsibilities, timing and success measures.
•    Collaborates with key stakeholders, target audience members, and business partners to understand the business, needs, and opportunities.
•    Creates detailed project plans for each program and provides status updates.
•    Works with business partners, business stakeholders, and senior management in understanding business goals and to generate buy-in for          initiatives programs.
•    Develop the process, structures and environment to operationalize programs.
•    Design: Determines best learning approach based on audience and content needs and performance objectives

Education and/or Experience Qualifications

•    Bachelor’s Degree or equivalent experience
•    Minimum three years of work experience in  Learning & Development
•    A minimum 6 years inTechnology services, Technology Sales, Organizational Development/Effectiveness, or related area OR 6 years of               CDW experience.

 
Required Qualifications

•    Strong business acumen
•    Strong Microsoft PowerPoint and Word skills
•    Excellent communication skills, written and verbal
•    Project management process and skills
•    Track record of balancing multiple priorities simultaneously
•    Ability to adapt to the changing needs of the business.
•    Proven ability designing, developing and implementing new programs to meet business goals
•    Ability to deal with ambiguity, problem-solve, and engage stakeholders to achieve success
•    Calm under pressure and resilient when faced with change in direction or challenges.
•    Understanding of the B2B environment
•    Learning Management System experience
Job Category: Human Resources
Job Type: Full-Time
Travel Percentage: 0%

Connect with