Responsible for driving sales growth specifically for APC by Schneider Electric within CDW’s corporate account segment. Primarily working with CDW sales team (including Account Managers, Pre-sales and Account Executives), drive awareness of the category, develop pipeline and facilitate sales using partner programs as well as incentives to deliver the best solution for the customer while maximizing top line and margin for CDW. Maintain profitability when crafting solutions.
Key Areas of Responsibility
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.
CUSTOMER FOCUS AND QUALITY MANAGEMENT RESPONSIBILITIES:
Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system. Specific responsibilities include:
a) Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement and to conform to these policies and philosophies at all times
b) During your orientation period, review with your supervisor as needed the quality procedures and operating instructions listed at CDWHOME/ISO9001 intranet site that apply to your specific assignment(s) within the scope of this job position.
c) And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities.
d) Report any client problem, or any service outage that may cause potential client problems to your supervisor.
e) Communicate improvement ideas that you have regarding CDW service quality or client satisfaction per established means.
Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of CDW. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), and all policies and procedures relevant to your job responsibilities. Additionally, every coworker has a responsibility to ask questions when they are unsure of what those values, standards and policies require, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
Additional information is available CoworkerNet, and confidential/anonymous assistance is available to coworkers through CDW Way Direct (our ethics helpline) at 877-7-CDW-WAY (877-723-9929) or www.cdw.ethicspoint.com.