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Sr Telephony Coordinatorat CDW Careers

Job ID: 
Focus Area: 
Corporate IT
Post Date: 
Aug 10, 2021
Vernon Hills, Illinois
Employment Type: 

This job posting is no longer active

The Sr Telephony Coordinator supports the Infrastructure Group and is principally responsible for technology billing tasks within this area. Responsibilities include audit accuracy of Communications invoices, coordination of telecomm and datacomm order processing, along with internal chargeback of associated costs. This role reconciles various expenses by working with other organizations within CDW. The Telephony Coordinator is the primary contact for internal departments and external vendors to complete the telecom/datacom billing processes.


Key Areas of Responsibility

  • Primary contact for the reciept of invoices from partners and ensure timely data entry and payment of invoices, ensuring accurate content, supporting documentation and contact information. 
  • Maintain billing functions, including reviewing data to validate complete and accurate data being received by CDW and internally charged to CDW organizations. 
  • Receive, research, and resolve internal and external stakeholder inquiries concerning account status. Respond to inquiries in a timely and professional manner. 
  • Colllect, track and report outage data. Request credits from partners and ensure receipt of credits when due. Place service orders and track supplier performance. 
  • Coordinate delivery of services to ensure internal teams are prepared and informed. 
  • Be the primary point of contact for datacomm/telecomm month end close tasks. 
  • Principal point of contact for internal teams to ensure accuracy of data used for billing. 
  • Audit service providers to ensure accuracy of bills received. 
  • Create, track and report on service provider credit memos. 
  • Create new or update existing billing tasks and identify process improvements for efficiency. 
  • Generate monthly reports to show performance to budget year to date. 
  • Act as a backup for team members and aid management as necessary. 
  • Track infrastructure capital and operational expenses and accurately report monthly status. 

Education and/or Experience Qualifications

  • High School Diploma or equivalent. 
  • 3 years of experience in a business or finance administration role. 

Required Qualifications

  • Proficient with Microsoft Office Applications with strong Excel skills.
  • Demonstrated organizational and multitasking skills with the ability to meet deadlines.
  • Excellent customer service and creative problem solving skills.
  • Excellent verbal and written communication skills, with the ability to effectively interact with all stakeholders including senior leadership.
  • Strong attention to detail.
  • Accounting and/or billing experience.

Preferred Qualifications

  • Accounting and/or billing experience.
  • Knowledge of PeopleSoft data entry and reporting.
  • Knowledge of Telecom and Datacom invoicing principals.
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