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Sales Instructor/Coachat CDW Careers

Job ID: 
21002833
Focus Area: 
Human Resources
Post Date: 
Aug 03, 2021
Location: 
Chandler, Arizona
Employment Type: 
Full-Time

This role facilitates training and coaching for new coworkers.  This position collaborates with the Sales management team to implement a first-class onboarding program that supports CDW’s strategies and business goals.  This role is involved in assisting in the design, development, and implementation of training solutions.

 

The Sales Instructor/Coach is responsible for executing the Sales Academy curriculum.

 

 

Key Areas of Responsibility

  • Train and facilitate sessions for new coworkers. 
  • Coach new coworkers to develop and refine required skills. 
  • Ensure successful daily program execution including; classroom/workshop management, maintenance of all necessary training and development records, testing and measurement processes, self-paced learning, e-learning, and partner training. 
  • Monitor new hire performance, address performance issues, deliver constructive feedback and develop recommendations for improvement. 
  • Collaborate with the management team to share best practices and support department initiatives. 
  • Participate on project teams to design and develop participant and instructional materials. 
  • Identify opportunities for continuous program improvement and establish business case recommendations for changes. 
  • Continuously develop facilitation, instructional design, and project management skills based on leading edge concepts. 
  • Maintain an awareness of developments in the learning and development field to ensure that CDW continues to take advantage of best practices. 

Other Responsibilities

  • Train and facilitate sessions for new sellers during Phase I, II and III of the Sales Academy, which may include, but are not limited to: 
    • How to Sell (sales skills)
    • What to Sell (technical solutions)
    • Tools to Sell (CDW systems, processes and resources)
    • Coaching (one-on-one and group coaching)
    • L.A.U.N.C.H (CDW Coworker Onboarding)
    • Weekly engagements with Sales management team
    • Collaborate with Sales leadership on coaching strategies, individual development plans and review weekly performance metrics and determine next steps
    • Managing scheduling and participant records
    • Determine and execute approach on Phase III completion with Sales and Sales Capability leadership 
  • Assess individual needs of participants in programs and work with local sales leadership to develop an individual plan to meet identified needs. 
  • Up to 20% travel. (For Illinois based positions, must be flexible to work in the Chicago and Lincolnshire offices as business dictates). 

Education and/or Experience Qualifications

  • Bachelor’s Degree or equivalent work experience. 
  • 3 years’ CDW experience as a seller or 3 years’ experience facilitating sales and technical training. 

Required Qualifications

  • Demonstrated sales and/or technical ability.
  • Strong creative problem solving and solution skills.
  • Excellent verbal and written communication skills with the ability to effectively interact with and present to stakeholders at all levels.
  • Demonstrated planning and organizational skills.
  • Demonstrated ability to build and maintain productive and collaborative relationships cross-functionally.
  • Aptitude for new concepts and technologies with the ability to quickly put them into practical use.
  • Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Proficient in Microsoft Office applications.
  • Ability to stand for extended periods of time.
  • Ability to lift up to 20 pounds.
  • Ability to have regular, predictable attendance.
  • Ability to operate a computer and other equipment in a way that models to others use of that same software, hardware, or equipment.
  • Ability to uphold the stress of traveling.
  • Ability to understand and follow instructions and guidelines, as well as understand, remember and communicate routine, factual information.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
  • Ability to apply common sense in performing job.
  • Ability to organize and prioritize own work schedule.
  • Ability to coach and mentor.
  • Ability to facilitate in-person and/or virtually.
  • Demonstrated facilitation experience with a successful track record of increasing participants knowledge, performance and effectiveness.
  • Knowledge of the Technology Industry.
  • Background in Education or related field.
 
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