eeo icon

CDW is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace.
If you need assistance in applying for a position, please complete our Accessibility Request Form.

Research Support Specialistat CDW Careers

Job ID: 
Focus Area: 
Post Date: 
Aug 27, 2021
North Las Vegas, Nevada
Employment Type: 

The Research Support Specialist is responsible for assisting the shipping, stocking, and vendor returns teams with locating and shipping various orders. This role also processes bin movements, assisting the ICAN/Customer Relations liaison, by researching “can’t find” requests, stock verification requests, “flagged for research” requests and research consignment transfer from warehouse.

Key Areas of Responsibility

  • Process all “flag for research” picks, and flag all “can’t find” requests.
  • Handle escalated internal calls/requests from the help desk representative and sales.
  • Process requests received via email request.
  • Organize and monitor daily workflow to ensure team duties are completed.
  • Support quality assurance programs and processes by ensuring compliance with regulatory, internal and customer requirements.
  • Help resolve cubing issues.
  • Maintain the quality control processes report.
  • Communicate quality assurance results with appropriate team members.
  • Support all internal quality assurance activities.
  • Work with management and coworkers to audit, identify quality problems, and improve operational processes.
  • Collaborate with other departments to coordinate and streamline processes and ensure open communication.
  • Verify Consignment items from warehouse, 07/81(LV) or 01/21(CDC).
  • Maintain a safe work environment.
  • Utilize a pallet-jack to move product or skids.
  • QC and ship escalated “can’t find” requests.
  • Manage projects and specialty assignments. 
  • Look for innovations to improve department efficiencies and service.

CDC Only:

  • Run daily reporting tools to proactively resolve inventory offsets and request required adjustments.
  • Perform root cause analysis research and communicate findings to direct supervisor.

Education and/or Experience Qualifications

  • High school diploma or equivalent.
  • 1 year of experience in a warehouse environment.

Other Required Qualifications

  • Demonstrated ability to lift up to 50 lbs.
  • Demonstrated ability to perform 8 or more hours of sitting, standing, walking, bending, lifting, carrying products in combination at any given time.
  • Strong attention to detail and accurate counting ability.
  • Excellent organizational skills.
  • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.
  • Excellent time management skills and ability to multi task and prioritize work to meet deadlines.
  • Ability to identify and resolve problems in a timely manner.
  • Demonstrated problem solving skills
  • Proficient in Microsoft Office Applications and AS400
  • Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts.

Preferred Qualifications

  • Forklift certification.
Create Job Alert
Create Job Alerts