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Technical Lead - Network Securityat CDW Careers

Job ID: 
Focus Area: 
Delivery Engineering
Post Date: 
Sep 13, 2021
Remote, Remote
Employment Type: 

CDW’s vision is to be the best national provider of Integrated Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Integrated Technology Solutions. Consulting Engineers at CDW are smart, hard-working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings. We’re looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting.


Key Areas of Responsibility

Responsibility for Delighting Customers

  • Technical Leads act as lead engineers on projects or in an advisory role
  • Product Definition provide feedback to the Practice and Technical Architects on the implementation of Integrated Technology solutions
  • Sales - discuss Integrated Technology solutions with customers, particularly as it pertains to CDW' ITS's Engagement Methodology
  • Planning - participate in kickoff meetings, collaborate with Project Manager and/or Technical Architect and Project Team to ensure successful execution of project plans, as required by customers
  • Design - design technology solution to accomplish client objectives, present to client for approval, develop and implement design and lead design workshops
  • Implementation - provide technical leadership on project, perform billable tasks on projects, work with Project Manager to direct other Engineers on project, ensure methodology is followed and applied and ensure scope issues are being identified, addressed, and resolved
  • Closure - participate in post project debrief sessions

Responsibility for Building Employer of Choice Reputation

Technical Leads are charged with accelerating the professional development of Engineers. They are assigned a team of Engineers to oversee and mentor.

  • Coaching and Development - collaborate with Practice, Professional Services Managers and Technical Architects to build staff and training plans for effective implementation of new Integrated Technology Solutions, ensure team members are properly trained on executing standard operating procedures for solutions, provide technical and professional mentoring for individual team members, provide Engineer performance feedback to Solution Domain Managers, coaches Engineers through feedback and teaching
  • Knowledge Sharing and Training - conduct or facilitate technical training for team members both formal and informal, ensure they are trained on the use of templates and the technical application of the methodology


Technical Leads are ultimately accountable for:

  • Collaborating and communicating with the Project Manager to ensure proper coordination
  • Serving as the client's technical point of contact
  • Working in collaboration with SDM’s, Project Managers and Project Coordinators
  • Billing work on projects, individually and through their team
  • Overseeing project activities of their Engineer team
  • Mentoring, coaching, and accelerating the professional development of their team

Minimum Qualifications

  • Bachelor’s degree in business, computer science, a related technical degree or equivalent
  • Seven to ten years of large scale, enterprise class planning, design, implementation and support experience
  • At least five years of consulting experience
  • At least one year of CDW engineering experience
  • Demonstrated extant leadership within O365 Messaging, Teams & Voice, Productivity, or M&A/T2T focal groups.

Preferred Qualifications

  • Advanced level technical certifications or equivalent
  • Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to c-level executives
  • Manage effective communication with internal and external customers
  • Project oversight responsibilities, management and technical leadership and Engineer mentoring experience preferred
  • Proven experience as a technical thought-leader
  • Expert knowledge of O365 collaboration, communication, and messaging
  • Expert knowledge of Microsoft O365 tenants, workloads, and driving O365 adoption
  • Demonstrated knowledge of adoption and advisory best practices
  • Plan and direct implementation of O365 Networking Best Practices
  • Experience with Phone System, Direct Routing, and legacy PBX systems
  • Experience with Azure, MFA, and IOT
  • Create technical documentation
  • Understand, assess and propose solutions for resolving customer questions and issues
  • Physically able to lift up to 50 pounds of equipment
  • Ability to travel average of 50%
  • Ability to work weekends and/or off hours as necessary to meet clients' needs
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