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Inside Solution Architect - Configuration Center Servicesat CDW Careers

Job ID: 
21003572
Focus Area: 
Solution Architecture
Post Date: 
Sep 21, 2021
Location: 
Vernon Hills, Illinois
Employment Type: 
Full-Time

The Inside Solution Architect-Configuration Services focuses on supporting Account Managers by assisting them with the sale of services related to Configuration Center solutions. The Inside Solution Architect-Configuration Services builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them.
The Inside Solution Architect-Configuration Services develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.

 

Key Areas of Responsibility

 

Technology Leadership

  • Designs Configuration Center solutions for primary technology products and services
  • Educates Account Managers by conducting short training classes on Configuration Services
    • Explains features, benefits, and technical specifications of Configuration Services products and solutions
    • Explains conceptually how Configuration Services are configured and implemented for customers
  • Research new technologies, including hardware and software capabilities, create process documents, maintain web forms & documentation and develop streamlined process improvements
  • Contributes to the team’s knowledge base and readily shares knowledge with other Inside Solution Architects and Account Managers regarding Configuration Services

 

Sales Support

  • Communicate directly with CDW sales and train Account Managers on Configuration Services
  • Manage Configuration Services’ customer-facing documentation and activities
  • Assist with development and maintenance of Configuration Services marketing material
  • Follows up and responds to questions regarding registrations and closed deals, and escalation needs
  • Provide exceptional sales support for customer projects, troubleshoot network software and hardware issues, update image servers and document issues & resolutions
  • Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold
  • Produces quotes and BOMs
  • Creates quotes for high priority RFPs and/or assists with RFP content
  • Produces sales forecast reports
  • Reviews quotes and orders for accuracy

 

Sales

  • Act as a consulting resource for CDW sales, customers and the CDW technical staff regarding Configuration Service solutions
  • Discusses solutions at a conceptual level with customers and potential customers
    • Explains the solutions features and benefits
  • Explores additional sales opportunities through new service maintenance contracts and renewals
  • Advises Account Managers on service pricing
  • Coordinates and collaborates with Partners and Account Managers to map accounts to opportunities and achieve sales goals
  • Responds to requests from customers and Account Managers to respond to customers’ needs
  • Participates in CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Lync) and in person

Minimum Qualifications

  • Associate’s Degree or equivalent work experience
  • 2-year minimum pre-sales experience

 

Other Required Qualifications

  • Proficient in Microsoft office applications
  • Ability to travel up to 20% of the time
  • Proven success and experience selling technologies solutions and services
  • Knowledge and proven success of engaging and working with sales teams
  • Ability to execute on territory goals and metrics
  • Ability to adapt and change to the business needs of the practice and team coverage model
  • Strong interpersonal and presentation skills, including consulting skills
  • Strong oral and written communication skills
  • Strong passion for learning and teaching others
  • Proven group presentations skills
  • Motivated and self-starting
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Strong problem solving skills
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers

 

Preferred Qualifications

  • Bachelor’s Degree
  • Proven success and experience selling technologies solutions and services to small business, enterprise or global customers
  • Technical Accreditations and/or Certifications:
    • Active accreditation from leading Configuration Services partners

 

CAPABILITIY AREAS

  • Thought Leadership and Team Contribution
    • Technology Leadership
      • Is a student of technology; a passionate learner actively looking for opportunities to expand technical skills
      • Understands the client profile for the product or service (company profile, business drivers, etc.)
    • Coaching and Mentoring
      • Is a student of technology; a passionate learner actively looking for opportunities to expand technical skills
      • Understands the client profile for the product or service (company profile, business drivers, etc.)
  • Communication
    • Writes Documentation and Deliverables
      • Has the ability to understand SoW's utilizing the practice templates and seeks guidance from senior SA's for more complex SoW's
      • Supports RFP efforts by clearly answering proposed questions
    • Presentation Delivery
      • Presents a topic or idea to peers in a meeting in a standup format using slides or flip chart
  • Sales Support
    • Sales Skill
      • Listens and observes in sales activities
      • Conducts self professionally in customer interactions (appearance, behavior, conversation, etc.)
      • Consistently provides sales teams with complete deliverables in agreed upon timeframes
      • Maintains an accurate and up to date pipeline
    • Sales Enablement
      • Focuses on learning about their area of technology and shares this knowledge with their sales teams
    • Vendor Interaction
      • Participates in vendor trainings, seeks guidance from vendor peers and maintains relationships with local channel and sales facing vendor contacts
  • Productivity and Effectiveness
    • Teamwork
      • Participates productively in teams
      • Is a team builder, not divider
      • Offers assistance and readily lends a hand when team members need help
      • Completes given tasks to completion independently
      • Establishes good working relationships with his/her team and management
      • Gets actively involved in discussions, decisions, and problem solving
      • Provides constructive input
      • Supports decisions even when not in full agreement
    • Problem Solving and Decision Making
      • Identifies issues and brings them forward for discussion
      • Works to solve on own, but typically will need the help of Mgr or Senior SA to help solve
 
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