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Principal Salesforce Analytics Developerat CDW Careers

Job ID: 
21004176
Focus Area: 
Marketing
Post Date: 
Oct 28, 2021
Location: 
Remote, Remote
Contract Type: 
Full-Time

The Data Science and Analytics COE is responsible for leading the creation and development of the overall strategy and direction of data science and advanced analytics at CDW – including ensuring continuity and seamless extension of existing programs, the development of a short- and long-term vision and roadmap, and defining and institutionalizing the role that data and analytics play throughout the organization as the fuel that drives and shapes CDW’s priorities and serves as an accelerant for CDW’s progress. 

This role is deeply knowledgeable and experienced in the space of Salesforce and Tableau CRM development encompassing skills from Application/Product development, code-based tasks and advanced business acumen. This developer requires technical and business knowledge of the Salesforce application and the ability to collaborate with Sales Analytics, Salesforce Platform and Enterprise Data Services teams to deliver operational and strategic insights using Salesforce analytics solutions to various Business Units at CDW. 

The Principal Salesforce Analytics Developer should be able to demonstrate excellent judgement, prioritize effectively and work collaboratively with stakeholders across the company while leading development teams, analysts and coordinating with project managers to shape the foundation of the CRM analytics framework.  

 

Key Areas of Responsibility

  • Experimentation: Provide hypothesis and requirements to develop analytic capabilities, platforms and pipelines. 
  • Experimentation: Formalize assumptions about how systems are expected to work, create statistical definitions of outliers, and develop methods to systematically identify these outliers. Work out why such examples are outliers and define if any actions are needed. 
  • Innovation: Continually research and evaluate emerging technologies. 
  • Innovation: Design and run experiments, research new methods, and find new ways of optimizing risk, profitability, and customer experience to consistently disrupt and deliver in a better way. 
  • Build and Ops: Develop and implement analytical solutions that the business (as your internal customer), external customers and partners can seamlessly integrate into decision making. 
  • Build and Ops: Ability to problem solve and constantly explore customer needs to drive towards impactful business outcomes. 
  • Communication & Strategic Management: Communicate complex ideas clearly and simply in business language. Tell a data story with the aid of data visualization to aid understanding. 
  • Communication & Strategic Management: Think “beyond the numbers” to deliver business relevant recommendations with audience in mind. 
  • Communication & Strategic Management: Partner with IT and Commercial teams to execute the data science roadmap. 
  • Communication & Strategic Management: Serve as a central knowledge center for relevant data science tools and techniques. 
  • Communication & Strategic Management: Keep current with technical and industry developments. 
  • Communication & Strategic Management: Present insights and recommendations to audiences at the desired levels of understanding. 

Other Responsibilities

  • Serve as the lead Salesforce Tableau CRM/Einstein analytics developer. 
  • Implement and support Tableau CRM dashboards, Einstein Analytics, apps data integrations, data analysis while coleasing marketing and sales data with underlying Salesforce data models to generate impactful insights. 
  • Develop Apex (classes and triggers), Visualforce*, Aura Components and Lightening Web Components to extend Salesforce in order to support business requirements. 
  • Understand key technical Salesforce aspects like data migrations, data quality, systems integrations (including APIs) with other systems used in the organization, 3rd party applications, AppExchange products, and custom code. 
  • Coordinate release management cycles between the analytics and technology teams while also taking ownership of the implementation and deployment of new/enhanced features to existing applications and code. 
  • Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes for all custom development. 
  • Familiarity of Salesforce security configurations including user access, roles, profiles, sharing rules and groups. 
  • Leverage general business experience with knowledge to convert high level business objectives into functional and technical requirements, user stories and specifications. 
  • Participate in workshops with all the relevant teams including business, technology, compliance and testing organizations to define the business value, KPI trees and contribute to the initiatives. 
  • Independently review, prepare, design and integrate complex (type, quality, volume) data, correcting problems and recommend data cleansing/quality solutions to issues. 
  • Collaborate with QA and ensure data quality checks are applied to our UI, middle layer, and backend systems of Salesforce Tableau CRM and Einstein solutions. 
  • Recognize and take responsibility of impact on both the product experience & coworkers. Solve problems by keeping sight of multiple interrelated products. 
  • Proactively identify and communicate issues, work directly and collaboratively with business partner and team members to propose resolutions. 

Education and/or Experience Qualifications

  • Bachelor’s degree in Computer Science, Information Systems or equivalent IT knowledge/experience. 
  • 5+ years of relevant work experience as a data scientist / Machine Learning expert. 

Required Qualifications

  • Strong understanding of key Salesforce architectural concepts (e.g. API, governor limits, best practices, test coverage, etc.), data modelling concepts and  design.
  • Experience with various technologies to assist in data analysis, including: SalesForce Developer Console, SalesForce Data Loader, Tableau, PowerBI, Presto, Hadoop, SQL, Excel.
  • Detail-oriented, persistence through ambiguity, and is comfortable working with both business and Technology partners.
  • Hands on experience in building pipelines from variety of sources such as data warehouses and in-memory OLAP models, as well as experience in NoSQL/cloud.
  • Strong understanding of data and information architecture, including experience with Big Data, Relational databases, streaming and batch data processing.
  • Strong ability to gather requirements and present solutions to stakeholders.
  • Advanced Level – Salesforce Tableau CRM (Einstein Analytics).
  • Advanced Level – Power BI & Tableau.
  • Advanced Level – SQL querying.
  • Ability to work independently.
  • Ability to collaborate and communicate effectively with business stakeholders / other Salesforce team members.
  • Excellent written and verbal communication skills with the ability to effectively communicate at all levels of the company including Senior Leadership.
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Demonstrate problem solving ability, including strong conceptual and analytical skills with the ability to turn findings into actionable recommendations.
  • Strong organizational skills.
  • Solid business and technical acumen.
  • Proficient in Microsoft Office Suite and O365.
  • Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and client sites.

Preferred Qualifications

  • Master’s degree with 5+ years of experience in Salesforce Tableau CRM, Salesforce Einstein, Advanced Analytics, Tableau, Power BI or MS Dynamics.
  • B2B and/or B2C experience.
  • Salesforce developer certifications.
  • Technology related industry experience.
  • Professional qualifications or relevant experience.

COVID-19 Update:

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

 
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