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Senior Inside Solution Architect - Hybrid Infrastructureat CDW Careers

Job ID: 
Focus Area: 
Solution Architecture
Post Date: 
Dec 01, 2021
Bloomington, Indiana
Contract Type: 

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The Sr. Inside Solution Architect- Server & Storage supports Account Managers by assisting them in the sale of solutions related to Server & Storage. The Sr. Inside Solution Architect-Server & Storage builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them.


The Sr. Inside Solution Architect-Server & Storage develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.


The Sr. Inside Solution Architect-Server & Storage is expected to be subject matter expert in multiple families of Server & Storage solutions.


Key Areas of Responsibility


Technology Leadership

  • Educates Account Managers by conducting short training classes on Server & Storage products
    • Explains the features, benefits, and technical specifications of new secondary, emerging and complementary products and solutions
    • Explains conceptually how secondary and emerging/add-on products and solutions are installed and implemented for customers
  • Designs solutions for secondary and emerging/complementary products and solutions
  • Expert level knowledge of multiple Server & Storage categories inclusive of vertical specific needs
  • Readily shares lessons learned and technical knowledge with other Inside Solution Architects and Account Managers regarding primary, secondary, emerging, and complementary products and solutions
  • Answers questions and assists less experienced team members on using the tools of the job
  • Keeps abreast of changes and trends
  • Attain role level certifications


Sales Support

  • Consults with customers and partners to architect solutions
  • Follows up and responds to questions regarding registrations and closed deals, and escalation needs
  • Monitors and renews service maintenance contracts
  • Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold
  • Registers and manages customer proposals in partner registration systems
  • Produces quotes and BOMs
  • Creates quotes for high priority RFPs and/or assists with RFP content
  • Produces sales forecast reports
  • Reviews quotes and orders for accuracy



  • Discusses solutions at a conceptual level with customers and potential customers
    • Explains the solutions features and benefits
  • Recommends and influences the client to include services that complement hardware/software proposals
  • Explains the financial metrics that the solution achieves and use various tools to calculate the ROI for the customer
  • Guides customers in their decision making (compares and contrasts) primary, secondary, emerging, and complementary technologies
  • Leads CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g. WebEx, Lync) and in person
  • Explores additional sales opportunities through new service maintenance contracts and renewals
  • Negotiates pricing with partners and customers
  • Routinely collaborates with Partners and Account Managers to drive mapped opportunities, fine tune strategies and approaches to exceed joint sales goals
  • Develops detailed Territory Plan to manage their business
  • Regularly engages with key customers to build and nurture a trusted advisor relationship. Develops a strategy collaboratively with the customer and account manager

Minimum Qualifications

  • Associate’s Degree or equivalent work experience
  • 2-yr experience as ISA or 3-year minimum equivalent experience


Other Required Qualifications

  • Proficient in Microsoft office applications
  • Ability to travel up to 20% of the time
  • Proven success and experience selling technologies solutions and services
  • Knowledge and proven success of engaging and working with sales teams
  • Ability to execute on territory goals and metrics
  • Ability to adapt and change to the business needs of the practice and team coverage model
  • Strong interpersonal and presentation skills, including consulting skills
  • Strong oral and written communication skills
  • Strong passion for learning and teaching others
  • Proven group presentations skills
  • Motivated and self-starting
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Strong problem solving skills
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers

Preferred Qualifications

  • Bachelor’s Degree
  • Proven success and experience selling technologies solutions and services to small business, enterprise or global customers
  • Technical Accreditations and/or Certifications:
    • Active accreditation from leading Server & Storage partners
    • Successfully completed ISA accreditations


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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