This role engages with appropriate levels of internal and external management to resolve departmental issues as required. This role will also take on special projects, as assigned, in support of departmental goals.
The Recovery Analyst serves as the primary point of contact for outside collection agencies. This role maintains closing collection efforts to obtain payment and reconcile customer accounts with outside agencies.
Key Areas of Responsibility
- Consistently drives for results to meet organizational financial goals
- Proactively builds and maintains positive working relationships with internal and external stakeholders
- Collaborates cross-functionally to resolve customer/partner issues
- Demonstrates initiative and forward thinking as the company continues its rapid expansion
- Serve as the primary point of contact for outside collection agencies. May include forwarding accounts to outside agencies, following up on status, obtaining approval on fees and managing payment of collection fees.
- Perform escalated collections on accounts. Communicate with officers or owners on collection efforts for cash flow accounts, bankruptcies, company closures fraud accounts, disputes, etc.
- Handle bankruptcy paperwork and filing Bankruptcies claims. Initiates bad debt write offs when applicable.
- Research payments made on Recovery accounts and apply or write off funds to appropriate journal ledger codes.
- Balances recovery records monthly with Treasury.
- Handles returned check notifications; enter JL’s and performs the collection of the checks.
- Prepare collection paperwork of CPU agreements and Tuition Reimbursement Program agreements for termed coworkers.
- Create and update all appropriate daily/weekly/monthly collection reports.
Education and/or Experience Qualifications
- High School diploma or equivalent
- 3 years of Accounts Receivable or relevant Finance or Accounting experience
- Excellent written and verbal communication skills with the ability to effectively interact with internal and external stakeholders
- Strong organizational skills with the ability to adapt quickly to change
- Ability to prioritize and multitask
- Strong creative problem solving skills with critical attention to detail.
- Proficient in Microsoft Office applications, with strong Excel skills.
- Demonstrated ability to build and maintain productive working relationships with external stakeholders.
- Bachelor's degree
- AS400 experience.
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.