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Senior Inside Solution Architect - Power & Coolingat CDW Careers

Job ID: 
Focus Area: 
Solution Architecture
Post Date: 
Dec 31, 2021
Remote, Remote
Contract Type: 

The Sr. Inside Solution Architect- Power & Cooling supports Account Managers by assisting them in the sale of solutions related to Power & Cooling. The Sr. Inside Solution Architect-Power & Cooling builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them. The Sr. Inside Solution Architect-Power & Cooling develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business. The Sr. Inside Solution Architect-Power & Cooling is expected to be subject matter expert in multiple families of Power & Cooling solutions. 


Key Areas of Responsibility

  • Technology Leadership: 
    • Educates Account Managers by conducting short training classes on Power & Cooling products. 
    • Explains the features, benefits, and technical specifications of new secondary, emerging and complementary products and solutions.
    • Explains conceptually how secondary and emerging/add-on products and solutions are installed and implemented for customers 
    • Designs solutions for secondary and emerging/complementary products and solutions. 
    • Expert level knowledge of multiple Power & Cooling categories inclusive of vertical specific needs. 
    • Readily shares lessons learned and technical knowledge with other Inside Solution Architects and Account Managers regarding primary, secondary, emerging, and complementary products and solutions. - Answers questions and assists less experienced team members on using the tools of the job. 
    • Keeps abreast of changes and trends. 
    • Attain role level certifications
  • Sales Support
    • Consults with customers and partners to architect solutions. 
    • Follows up and responds to questions regarding registrations and closed deals, and escalation needs. 
    • Monitors and renews service maintenance contracts. 
    • Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold. 
    • Registers and manages customer proposals in partner registration systems. 
    • Produces quotes and BOMs. 
    • Creates quotes for high priority RFPs and/or assists with RFP content. 
    • Produces sales forecast reports. 
    • Reviews quotes and orders for accuracy.
  • Sales: 
    • Discusses solutions at a conceptual level with customers and potential customers.
    • Explains the solutions features and benefits.
    • Recommends and influences the client to include services that complement hardware/software proposals. 
    • Explains the financial metrics that the solution achieves and use various tools to calculate the ROI for the customer. 
    • Guides customers in their decision making (compares and contrasts) primary, secondary, emerging, and complementary technologies. 
    • Leads CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g. WebEx, Lync) and in person. -
    • Explores additional sales opportunities through new service maintenance contracts and renewals. 
    • Negotiates pricing with partners and customers. 
    • Routinely collaborates with Partners and Account Managers to drive mapped opportunities, fine tune strategies and approaches to exceed joint sales goals. 
    • Develops detailed Territory Plan to manage their business. 
    • Regularly engages with key customers to build and nurture a trusted advisor relationship. Develops a strategy collaboratively

Education and/or Experience Qualifications

  • Associate’s Degree or equivalent work experience
  • 2 years of experience as ISA or 3 years equivalent experience
  • For internal applicants only: Satisfactory internal customer scores Satisfactory profit goal attainment
  • Satisfactory certification accomplishment

Required Qualifications

  • Proficient in Microsoft office applications
  • Proven success and experience selling technologies solutions and services
  • Knowledge and proven success of engaging and working with sales teams
  • Ability to execute on territory goals and metrics
  • Ability to adapt and change to the business needs of the practice and team coverage model
  • Strong interpersonal and presentation skills, including consulting skills
  • Strong communication skills both orally and written using a variety of style and techniques appropriate to the audience
  • Strong passion for learning and teaching others
  • Motivated and self-starting
  • Ability to think creatively and come up with proactive ideas that will increase sales
  • Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
  • Ability and willingness to travel up to 20% or as needed to other CDW locations, meeting and client sites
  • Ability to understand, remember, and apply oral and/or written instructions or other information. 
  • Ability to organize thoughts and ideas into understandable terminology. 
  • Ability to multi-task, organize and prioritize.
  • Ability to apply common sense in performing job. 
  • Ability to understand and follow basic instructions and guidelines. 
  • Ability to travel as needed.

Preferred Qualifications

  • Bachelor’s Degree
  • Proven success and experience selling technologies solutions and services to small business, enterprise or global customers

Technical Accreditations: 

  • Active accreditation from leading Power & Cooling partners 
  • Successfully completed ISA accreditations


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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