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Program Managerat CDW Careers

Job ID: 
Focus Area: 
Information Technology
Post Date: 
Jan 06, 2022
Remote, Remote
Contract Type: 

The Program Manager manages large, complex projects or programs, and Agile value streams, as delegated, which are highly visible and critical to the business. The Program Manager directs a team of Project Managers and Business Analysts, and is responsible for capacity planning, work assignments and resource management, as it relates to projects or programs within assigned portfolio. The Program Manager also directs initiatives characterized as enterprise-wide, resource-intensive and critical to the business. This role is also responsible for change management activities at all levels of the organizations.


Key Areas of Responsibility

  • Direct resources to plan, build, and run technology-based solutions consistent with CDW’s implementation methodology. 
  • Leverage administrative tools to assign work and produce reports such as project dashboards, capacity plans, heat maps and resource utilization. 
  • Budget and manage resources – both human and financial – to run programs, projects and the team within stated targets. 
  • Manage large, complex programs which are highly visible and critical to the business. 
  • Serve as a conduit with business partners, Finance & Planning, and IT to effectively govern projects from intake through implementation to ROI measurement. 
  • Manage key strategic internal relationships with business stakeholders and senior leadership, and interact at a high level with decision-makers. 
  • Recognizes that changes are going to occur and keeps an open mind to, and embrace changes which will have an effect on program objectives. 
  • Has a strong understanding of where our industry is trending from a tools and overall IT standpoint and can produce market and competitive intelligence position papers on subject matter relevant to CDW strategy as directly requested by business partners and/or IT leadership. 
  • Has the ability to identify the important questions to ask and problems to solve in a way that defines them clearly. Following identification of the issue, the relevant facts and information are gathered and analyzed in a logical or even an abstract manner. 
  • Set the stage for success by creating an environment in which people can do their assigned tasks without extensive roadblocks. If there are issues that require resolution, or risks in which the planned response is not effective, these then must be escalated to the program manager so they can assist the project manager or team member as quickly as possible. 
  • Serve as a mentor to team members/ peers/ stakeholders so they can assume additional responsibilities and advance to positions of greater responsibility as the need demands within a program. 
  • Has the highest level of negotiation skills and competencies, which will be applied to such situations as negotiating for resources, making sure the program remains a top priority in the organization’s portfolio, convincing Sr Leadership to make certain decisions when undergoing a program review, and encouraging and promoting stakeholder support. 
  • Instill a learning culture among coworkers through knowledge sharing activities such as internal/external guest speakers, lunch and learns, training debriefs, and general team collaboration and knowledge sharing on experiences. 
  • Maintain a working knowledge of best practices. 

Education and/or Experience Qualifications

  • Bachelor’s Degree in Business, Information Systems, Computer Science or related field. 
  • 7 years experience in client facing, delivery, and business analysis and design roles. 
  • 5 years experience implementing technology-based solutions and/or re-engineering business processes. 

Required Qualifications

  • Proficient in all Microsoft Office applications.
  • Proficient in the Microsoft Project application.
  • Experience workng in an Agile enviornment 
  • A solid understanding of how organizations go through a change and the change process.
  • Experience and knowledge of change management principles, methodologies and tools.
  • Ability to clearly articulate messages to a variety of audiences.
  • Demonstrated thought leadership through problem solving skills with an understanding of process excellence.
  • Proven track record of managing costs, schedules and budget-to-actual financial forecasting and reporting.
  • Proven ability to manage multiple projects and priorities simultaneously in a matrix organization.
  • Excellent written and verbal and communication skills with the ability to effectively communicate across the company and departments at all levels.
  • Demonstrated ability to support the needs of the project team and internal stakeholders, while holding team members accountable for completion. Ability to identify and remove barriers to progress.
  • Successful history in decomposing business objectives into a series of associated projects and manage deliverables through project teams.

Preferred Qualifications

  • Master’s Degree
  • Industry Certifications (PMP, CBAP, Six Sigma)
  • SAFe Agile
  • SAFe RTE


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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