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Service Ops Supervisor - Digital Velocity Solutionsat CDW Careers

Job ID: 
21004837
Focus Area: 
Administrative
Post Date: 
Dec 16, 2021
Location: 
Remote, Remote
Contract Type: 
Full-Time

The DVS-Services Operations Supervisor provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.

 

Key Areas of Responsibility

  • Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, CDW clients and our Trusted Partner Network in support of service delivery. 
  • Provide full life-cycle Engagement Management for select customers and partners. 
  • Ensure all available revenue recognition is processed timely and accurately. 
  • Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues. 
  • Provide timely and accurate system approvals. 
  • Initiate and approve financial documents for assigned customers or partners (invoices, credit memos, etc.). 
  • Participate in tool and process improvement projects as requested. 
  • Communicate Services engagement methodology and other best practices to coworkers and partners as needed. 
  • Ensure the best practices are incorporated and shared. 
  • Support Services Operations vision, goals, and strategies. 
  • Contribute to Services Operations team meets and best practices.

Education and/or Experience Qualifications

  • Bachelor’s Degree or equivalent experience required 
  • 5 years of relevant professional experience or 3 years CDW experience 

Required Qualifications

  • Provide forward thinking leadership at all times
  • Excellent written and verbal communication skills
  • Ability to excel in a dynamic and fast paced environment
  • Influential with others, tailoring communication to the needs of the target audience
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
  • History of successfully coordinating complex projects, with multiple facets and stakeholders
  • Ability and willingness to travel up to 25% or as needed to other CDW locations
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

Preferred Qualifications

  • Experience with Professional Services Automation tools
  • Experience implementing process improvement projects

 

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

 
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