Senior Managed Services Engineer - Virtualizationat CDW Careers

Senior Engineers are independent technology leaders at CDW. Senior Engineers understand customer business needs and apply the necessary technical breadth to drive successful customer projects and CDW offerings and achieve high customer satisfaction.

Primarily responsible for providing high quality technical support, problem resolution, technical change implementation, telephone and one-on-one technical support for Managed Service clients. Additionally, the candidate will be expected to provide direction and guidance to local and remote team members. Candidate must have a minimum of five years of experience with the Windows operating system. Additional experience with Microsoft Cluster Server, Windows Deployment Services, Active Directory, Windows Server Update Services, Microsoft Hyper-V, and Windows Automation is desirable. This Senior Level position providing consulting and support to Managed Service clients.

Responsibilities:

• Provide innovative technical solutions to complex hardware/software problems.
• Provide queue support and management to ensure that tickets are being addressed in a timely and efficient manner.
• Understand SLAs in a production environment and proactively strive to meet the commitments.
• Minimize client productivity loss caused by technology outages.
• As necessary, assist Solutions Services team with client consultations and recommendations.
• Provide the necessary support for clients to meet their business needs. Evaluate existing workflow and recommend alternatives.
• Be the Technology Owner for Windows Operating Systems.
• Be a knowledge and training resource for other engineers and team members.
• Off-hours on-call support on a rotating basis is required. Occasional scheduled and unscheduled weekend and night work is expected.
• Provide ongoing information to management, clients, and peers regarding health of the environment, enhancements, innovations and solutions.
• Provide guidance and assist with installation and maintenance of standard software/hardware on operating system devices.
• Provide detailed and effective communication to internal team and clients.
• Understand SLAs in a production environment and proactively strive to meet the commitments.
• Represent the Managed Services team in planning and client meetings.
• Research emerging technologies and help make recommendations on whether or how to incorporate technology into managed services.
• Contribute to written proposals and technical documentation.
• Reproduce and identify problems in the Engineering test labs.
• Communicate with management, help desk team, and other IT groups when issues arise or a major problem is suspected.
• Perform problem reproduction and identification in the engineering test labs
• May require limited travel based on location.

The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Skills:

• Experience in Windows management, Windows Server 2003, 2008 and 2012
• Strong knowledge and experience in at least one of the following: EMC, NetApp, and IBM.
• Experience and knowledge of Virtualization technologies like VMWare and HyperV
• Excellent communication skills.
• Ability to manage and deploy operating system changes.
• Previous consulting experience is a plus.

Qualifications:

• Bachelor degree in business, computer science, a related technical degree or equivalent
• Four to six years of large-scale, enterprise-class planning, design, implementation and support experience
• At least three years of consulting experience
• Advanced level technical certifications or equivalent
• Previous experience developing and delivering complex technical presentations
• Effective verbal and written communication skills
• Project oversight responsibilities and mentoring experience preferred

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.