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Manager, (Services) Program Managementat CDW Careers

Job ID: 
Focus Area: 
Post Date: 
Jan 18, 2022
Remote, Remote
Contract Type: 

This position includes direct responsibility for a large portfolio of contracts and management of a team of Contract Management professionals. Provides coaching and supervision to the team; Role also provides general leadership and guidance to a broader team of Contract Management professionals.

  Key Areas of Responsibility

  • Responsible for a portfolio of contracts which face suppliers (e.g., Master Services Agreements, Subcontractor Agreements, Services Resale Agreements, and others). 
  • Document and maintain regulatory and operational compliance for all contracts within portfolio
  • Orchestrate contract launch activities, including communications, training, and other items to ensure contract success from day 1.
  • Work with all facets of CDW’s operations to ensure all parties are apprised of and comply with supplier contracts.
  •  Review and consult on master supplier service agreement negotiations.
  • Foster an engaging professional environment where coworkers can grow and maximize contributions
  • Draft and/or review completed drafts of new contractual material, amendments, revisions, sensitive correspondence, etc., throughout the contract life cycle.
  • Negotiate with the suppliers to achieve best possible terms for CDW. Monitor delivery and other key elements of supplier performance and, if applicable CDW performance, while coordinating with other CDW departments to ensure contract requirements are satisfied.
  • Manage supplier contract-related disputes resolution and coordinate with the CDW Legal department as necessary, to maintain compliance, ensure customer/CDW satisfaction, and bring prompt resolution.
  • Manage Audit requests and project manage process..
  • Make recommendations regarding the pursuit of new or discontinuance of existing contracts.
  • Lead and support department-wide initiatives and projects.
  • Develop strong partner relationships on long term strategic contracts
  • Validate accuracy of various contract reporting and maintain business controls around reporting process

Education and/or Experience Qualifications

  • Bachelor’s Degree
  • Seven (7) years of relevant contract management experience in IT or comparable industry.

Other Required Qualifications

  • Highly effective communication skills (verbal and written)
  • Strong problem solving and project management skills
  • Strong analytical and reasoning skills
  • Thorough understanding of contract processes, requirements and practices applicable to suppliers/partners
  • Adept at mollifying tense situations
  • Applies discretion when dealing with sensitive information/situations  
  • Ability to develop high quality contractual documents to solve for complex programming needs.
  • Strong presentation skills
  • Proficient in MS Excel, MS Word and Outlook
  • Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings and supplier sites

Preferred Qualifications

  • MBA or JD
  • Greater than eight (8) years of relevant experience managing or negotiating supplier contracts in
  • IT services or comparable industry.  
  • Certified by a recognized contract management association
  • Knowledge of CDW Business Systems
  • Demonstrated leadership beyond role


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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