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Engineer, Sirius Managed Services Backup & Recoveryat CDW Careers

Job ID: 
Focus Area: 
Delivery Engineering
Date Posted 
May 06, 2022
Remote, Remote
Employment Type: 

Sirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. 

The primary purpose of this position is to manage and maintain backup and recovery environments, to ensure high levels of availability and success around customer backup job activity. This position will focus on the operational stability and maintenance of enterprise backup and recovery environments, located in customer data centers,  Sirius hosted data centers, or the public cloud. 


Primary Duties & Responsibilities 

  • Performs tasks necessary to fulfill service level agreements with customers regarding backup success rates, backup run times, and overall backup and recovery support performance 
  • Communicates and enforces, through system procedures, backup and recovery policies 
  • Follows change control, incident response, and testing processes for modifications to backup jobs, schedules and applicable software updates 
  • Anticipates, mitigates, identifies, responds to, and resolves issues with backup jobs, restore requests, and overall backup environment capacity 
  • Researches and makes recommendations on backup and recovery products, services, and standards in support of procurement and development efforts 
  • Monitors, analyzes, and predicts trends for backup and recovery performance, space allocation, and data growth to recommend enhancements to the IT storage team 
  • Expertise supporting database/application level backups and restores (SQL, Oracle, postgres etc) 
  • Develops routines for end-users to facilitate backup and recovery best practices, including self-service backup administration, to include on-demand backups, and self-restores 
  • Remains informed on backup and recovery trends, including current and emerging technologies and best practices; advise, counsel, and educate executive and management teams on their relative importance.  
  • Ensures that applicable backup and recovery applications and equipment adhere to all applicable laws and regulations. 
  • Creates required reports in response to business user needs 
  • Develops, documents, and maintains policies, procedures and associated training plans for backup and recovery administration and appropriate use 
  • Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services   
  • Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation   
  • Works with project managers in the development and implementation of project plans and timelines   
  • Complies with all time compliance and time entry guidelines   
  • Attends training sessions, and obtains industry related certifications as determined by management 

Basic Qualifications 

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field 
  • At least three (3) years IT work experience, including experience with at least 2 of the following backup/recovery solutions: Commvault, EMC DPS (Networker, Avamar, Data Domain), Cohesity, Rubrik, Veritas NetBackup, TSM, Veeam 

Other Position Requirements 

  • Experience with Operating System technologies such as Windows, Linux/Unix, etc. 
  • Experience documenting and maintaining configuration and process information 
  • Demonstrated analytical, problem-solving, and technical troubleshooting skills 
  • Demonstrated presentation and communication skills 
  • Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty 
  • Demonstrated ability to acquire further technical skills 
  • Demonstrated written communication skills 
  • Demonstrated ability to multitask and prioritize workload 
  • Demonstrated customer service skills 
  • Demonstrated ability to investigate problems and utilize problem solving techniques 
  • Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment 
  • Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions 
  • Demonstrated ability to provide guidance and leadership to less experienced technical team members 
  • Demonstrated ability to develop strong customer relationships and trust to secure future business 
  • Demonstrated ability to achieve high levels of customer satisfaction 

Preferred Qualifications 

  • Managed Services experience 
  • Relevant vendor certifications 

Data Privacy & Security 

  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority. 
  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment 

Essential Functions 

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime. 

The above primary duties, responsibilities, and position requirements are not all inclusive. 

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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