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Manager, Systems Engineering Collaborationat CDW Careers

Job ID: 
Focus Area: 
Information Technology
Date Posted 
May 20, 2022
Remote, Remote
Employment Type: 

The Manager, Systems Engineering Collaboration is responsible for providing high quality support to fault tolerant infrastructure in order to meet the defined business requirements. The manager collaborates with peer groups to ensure all support and operational requirements are considered as part of the overall solution.

The Manager, Systems Engineering Collaboration is responsible for delivering secure, fault tolerant, scalable, and flexible enterprise collaboration solutions. Manages vendor relationships and project delivery using CDW and vendor personnel. Sets direction for CDW’s collaboration technology strategy, and leads product evaluation, selection, and implementation. Focuses on technologies such as Cloud platforms and other current and emerging collaboration portals and platforms. The manager collaborates with peer groups to ensure all support and operational requirements are considered as part of the overall solution.


Key Areas of Responsibility

  • Serve as the liaison to other Information Technology Teams to incorporate Infrastructure support requirements into an overall technical solution 
  • Oversee a support strategy together with resource plans to support company objectives, project timelines and budget 
  • Collaborate with other IT Managers to provide high quality input to initiative proposals and estimates; identify areas of opportunity to provide shared IT infrastructure support across multiple IT platforms 
  • Ensure standards and processes are in place and followed for physical and virtual technology strategies 
  • Ability to work a flexible schedule if needed; occasionally work evenings, weekends or overnight 

Other Responsibilities

  • Manage, develop, and mentor Enterprise Collaboration Services team members. Includes performance management, recruiting, and project management. 
  • Responsible for consistent operations, maintenance, and upgrades to Microsoft Services platform. 
  • Responsible as a liaison between IT teams and business units to translate business requirements into technical solutions and vice versa. 
  • Coordinate, manage, and implement business improvement projects that require Platform Services. 
  • Responsible for ensuring Platform Services reliability and availability to meet mission and enterprise requirements. 
  • Analyze business processes to identify opportunities and requirements for improved collaboration. 
  • Research offerings to meet requirements of business collaboration demands. 
  • Research offerings to meet requirements of business collaboration demands. 
  • Planning of Implementation and integration of solution o Coordinate installation of new hardware, software, and services. o Coordination of training and acceptance o Identify measurements for utilization and effectiveness of deployed solution o Planning of transition to support team(s) 
  • Capacity planning for future infrastructure needs. 
  • Participate in business continuance planning for infrastructure 
  • Manage vendor relationships and negotiate contracts. 
  • Coordinate troubleshooting and prioritization of collaboration technology problems. 
  • Coordinate with IT Service Desk to communicate status and respond to questions 
  • Work collaboratively with other Infrastructure teams, Application Development, Project Management Office, Support, QA, and E-Commerce on projects as required. 

Education and/or Experience Qualifications

  • Bachelor’s degree in Information Technology or a related field or equivalent experience. 
  • 5 years IT Infrastructure experience 

Required Qualifications

  • Strong analytical skills with critical attention to detail
  • Strong knowledge of Microsoft 365 suite and components
  • Strong knowledge of Microsoft Azure suite and components focusing on identity lifecycle management
  • Demonstrated resourcefulness and creative problem-solving skills
  • Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders including senior leadership
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
  • Track record of building and maintaining cross-function, collaborative working relationships
  • Solid project management skills
  • Demonstrated ability to develop, document and manage process

Preferred Qualifications

  • 3 years of leadership experience
  • Working experience in Microsoft Cloud platforms design and implementation, Microsoft Active Directory, HP Servers, Disaster Recovery

COVID-19 Update:

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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