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Sirius_Program Manager - Data Center Transformationat CDW Careers

Job ID: 
22001405
Focus Area: 
Delivery Engineering
Date Posted 
Mar 14, 2022
Location: 
Remote, Remote
Contract Type: 
Full-Time

Sirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe. 

The Program Manager performs as a Delivery Leader for targeted key clients in the DCT practice. This individual has the primary responsibility for leading the delivery of multiple, complex projects to ensure completion of deliverables, high client satisfaction and attainment of a program's overall financial, quality & timeline objectives. This individual is responsible for the management of the client executive relationship as well as the internal Sirius team throughout the delivery of a program that contains multiple inter-dependent projects. 

 

Primary Duties & Responsibilities 

  • Works with the client team to prepare and approve proposals, SOWs & Pricing models for potential engagements 
  • Is the delivery leader on a limited number of concurrent programs 
  • Manages relationships with key executive stakeholders for managed programs 
  • For assigned client programs, is responsible for the management of the client executive relationship as it pertains to integrated solutions, ensuring a clear understanding of offerings, programs and commitments defined by Sirius and client contracts 
  • Works with the Sirius client team monitor and report on critical path issues that have budget, resource, and schedule. Communicate critical path variances and prepares required change orders to ensure contract compliance 
  • Maintains overall responsibility for a program's customer satisfaction, and financial, quality & timeline attainment 
  • Maintains primary responsibility for creation, quality and presentation of program deliverables 
  • Provides guidance around Client change management and oversees Sirius change control (CR) processes related to program operation 
  • Has overall responsibility to ensure contractual compliance 
  • Facilitates root cause analysis (RCA) for issues and risks. Then works with the Sirius and Client delivery team on resolution and remediation 
  • Responsible for internal kick-off, customer kick-off, executive status, steering committees, major milestone reviews, and program close out meetings 
  • Manages the Quality Assurance process, to include building Sirius' quality standards and processes into the project work, providing the right resourcing and focus 
  • Ensures project closure, invoicing & customer satisfaction survey occur on a timely basis 
  • Manages communication flow during escalation events 
  • Identifies and facilitates development of additional opportunities throughout the program 
  • Advocates for the Sirius project team around Recruiting, Coaching and Rewards & Recognition 
  • Enhances Sirius' project planning/timeline capability by educating others & enhancing tools 
  • Complies with all time compliance and time entry guidelines 
  • Meets utilization targets as defined in the IC Bonus plan 
  • Provides leadership and couching for program assigned Project Coordinators, Project Managers, and Engagement Managers 

Basic Qualifications 

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, Business or a related field 
  • At least eight (8) years of IT project management experience, including experience with solutions in the Sirius Data Center Transformation solutions portfolio 
  • Certifications: PMI/PgMP certification or approved equivalent experience 

Other Required Qualifications 

  • Demonstrated leadership skills, including client expectation management, negotiation skills, command skills, collaboration, coaching, and mentoring 
  • Demonstrated ability to motivate and inspire others 
  • Demonstrated ability to understand client needs and explain and apply cost-effective technology alternatives to meet them 
  • Demonstrated ability to define problems, collect data, establish facts, draw valid conclusions, and create solutions to complex Information Technology related problems 
  • Demonstrated experience leading advanced and complex technology projects in support of business initiatives 
  • Demonstrated ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development 
  • Demonstrated communication and presentation skills, including the ability to present information to senior management, and perform knowledge transfer to the client 
  • Demonstrated understanding of contracts, project planning, the development lifecycle, and product offerings 
  • Demonstrated ability to engage in difficult conversations with project teams and clients on issues, risks and escalations, up to and including executive conversations 
  • Demonstrated ability to set and prioritize goals and pursue them to completion 
  • Demonstrated ability to multitask and prioritize workload tight deadlines in a fast-paced environment 
  • Demonstrated ability to provide day-to-day and more strategic guidance to less experienced project team members, including acting as an SME on project planning, resource estimation, and quality control 

Data Privacy and Security 

  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority. 
  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment 

Essential Functions 

The position exists to provide technical project management consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis 

The above primary duties, responsibilities, and position requirements are not all inclusive 
 

  
COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.
 

 
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