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Manager, Product Development, CDW Education at CDW Careers

Job ID: 
22001638
Focus Area: 
Delivery Engineering
Date Posted 
May 18, 2022
Location: 
Remote, Remote
Contract Type: 
Full-Time

This job posting is no longer active

The Manager of Product Development is responsible for working with partner teams, as well as Internal Strategy, Customer Experience, Sales, Delivery, Development, and Marketing teams to own, manage, and grow a portfolio of products that have an impact on K12 and Higher Education organizations. While managing a Product Development team, the Manager of Product Development is responsible for owning and executing the Education product and services roadmap for CDW. This position will collaborate with key stakeholders to define and execute on product vision for the Education portfolio as well as the strategy to achieve it.

 

Key Areas of Responsibility

  • Roadmap and product lifecycle ownership and coordination
  • Improve, streamline, and standardize product development processes
  • Partner with internal teams to develop and iterate on pricing strategies
  • Lead and manage the Education product development team in order to meet company goals and have a thriving portfolio of products that meet customer needs
  • Understand and track market trends and needs to identify opportunities to increase sales and improve customer experience, solving customer problems
  • Develop and cultivate strong relationships with customers, partner contacts, and internal teams to gain customer and market insight
  • Evaluate and communicate the performance of the Education portfolio and make strategic recommendations and decisions
  • Communicate the strategic direction and roadmap of the product lines and the decisions behind it
  • Align with Sales, R&D, Marketing, Operations, and other internal and partner teams to support new and ongoing initiatives around owned products
  • Work with the product development team to validate product ideas, gather information, and evaluate opportunities
  • Work collaboratively with Product leaders across other verticals to share and gain best practices in the spirit of continuous improvement

 

Other Responsibilities

  • Ownership and communication of Education portfolio strategy
  • Hire and manage direct reports
  • Build and maintain internal and external stakeholder relationships
  • Support opportunities and programs to promote the products and ensure customer success

Education and/or Experience Qualifications

  • 7+ years of Software Product Management experience
  • Bachelor's degree or equivalent experience

 

Required Qualifications

  • Strong experience using data to make informed decisions
  • High level of customer empathy and want to create and promote products that make an impact
  • Excellent verbal and written communication skills with the ability to effectively interact with stakeholders
  • Ability to think strategically and balance customer and business needs
  • Comfortable using data to make decisions
  • Experience managing a portfolio of products
  • Experience managing teams

 

Preferred Qualifications

  • Previous experience in K12, Higher Education or Ed Tech
  • Comfortable with collaborating in effective, cross-functional teams
  • Enjoy planning and managing complex projects and initiatives that align with company vision
  • Comfortable conducting customer interviews to understand customer needs
  • Previous experience working effectively work remote, geographically distributed teams
  • Experience with and certifications in Pragmatic Framework

 

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

 
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