Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas.
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CDW currently seeks a Field System Administrator – Print to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.
The Printer Technician is a professional who installs new printers, configure printers on network, maintain and ensures the proper function of stand-alone printers, scanners or Network Printers. The Printer Technician takes care of the regular and routine repairs including replacements such as new ink cartridges. The Printer Technician must be comfortable copying, faxing, producing images and other printer-related issues. As a professional, working in coordination with information technology staff, you will assist in resolving underlying problems with the network.
The technician should organize timely checks and maintenance of all the printing equipment. The professional will have to identify and resolve malfunctions, and hardware failures, remaining updated with the training activities of new software and other equipment. It is their responsibility to install any new software and upgrade the existing one. They should have a good understanding of laser printer and their components as well.
The Printer Technician must make sure that the maintenance and service activities will not disturb the regular work flow. It will be important to maintain and monitor for defective parts and replace them from time to time. You should have a good understanding of all hardware and software related issues of printers.
Key Areas of Responsibility
The technician will be responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
The Printer Technician will provide technical assistance with the installation of new machines. The professionals will monitor the machines for quality issues. It is the responsibility of the Printer Technician to place order for additional parts and supplies to refill the inventory, set aside parts and supplies depending on the number of machines. Additionally the technician has to maintain a record of issues and solutions.
The Technician must accurately identify and resolve any technical issues and ensure optimum operating condition. The professional will be responsible for handling customer issues as quickly as possible. You will also be responsible for assisting the sales department with the new equipment to ensure proper placement and operation. The professional should take leadership in communicating equipment problems and solutions to the team.
The Printer Technician will be responsible for tasks such as new equipment set-ups, equipment reconditioning and general technical service. You will collaborate with the other technicians to keep up the optimum response time and customer satisfaction. The technician must keep track of metrics such as response time, calls per day, parts cost per call. The technicians must be able to complete and possess the following successfully.
Education and/or Experience Qualifications