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Vendor Returns Specialistat CDW Careers

Job ID: 
Focus Area: 
Product & Brand Management
Date Posted 
Mar 29, 2022
Vernon Hills, Illinois
Contract Type: 

The Vendor Returns team focuses on increasing CDW profitability through optimization of the returns practice and maintains vendor relations with our partners related to returns. The Vendor Returns Specialist is responsible for processing product return authorization paperwork in order to have the product returned to our suppliers in a timely manner.


Key Areas of Responsibility

  • Partner with vendors to manage returns for all returned product, including defective, open box, damaged and stocked products.
  • Other Responsibilities
  • View daily dashboards and run system reports to monitor inventory levels of product being held by CDW.
  • Provide regular updates for pending vendor return authorizations in order to keep inventory levels below set goal amount.
  • Regularly follow up with vendors for all pending return authorizations to ensure they are processed in a timely manner.
  • Escalate to management unresolved returns, as well as returns that exceed specified values and time-frames.
  • Build and improve relationships with vendor partners in order to maintain awareness of all returns processes and expectations.
  • Appropriately prioritize the processing and follow actions for pending return authorizations.

Education and/or Experience Qualifications

  • High School Diploma or equivalent.

Required Qualifications

  • Excellent verbal and written communication skills with the ability to interact with internal and external stakeholders at all levels.
  • Proven ability to multitask and balance multiple priorities simultaneously.
  • Demonstrated ability to prioritize workload and be flexible in shifting priorities in a changing environment.
  • Proficient in Microsoft Office applications.

Preferred Qualifications

  • Previous experience working in a corporate office environment.


COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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